Customer Service Representative

Amarah Takkar

Cell: 346-***-**** Email: ************@******.***

EDUCATION

• Business and Business Math 2007

• University of Phoenix

Additional Skills

• Licensed Life Insurance Agent, Licensed Property & Casualty Agent, Customer Service, Recordkeeping, Administrative Support, Organization, Claims filing, Communication, Creative and critical thinking problem solving, Medical Scheduling, Medical Records, Insurance Verification, Customer Service, HIPAA and EMR systems, Intermediate in English/Spanish EXPERIENCE

Farmers Insurance Exchange Colorado Springs, CO

Customer Service Representative Multi 2023 to current

● Reviewing and documenting initial claim calls from policyholders

● Explaining the claim process to policyholders and answering any questions they have

● Coordinating with claims adjusters to get the help the customers need

● Managing and updating claim files throughout the claim process

● Facilitating communication between the policyholder, insurance adjuster, and any other necessary parties

● Maintaining knowledge of changes in the insurance industry and adjusting claim processes accordingly

West Houston Medical Center Houston, TX

Secretary 2007 to 2022

● Responsible for desk-management inc. handling multi-line telephones.

● Prints reports for medical personnel including scheduling patient procedures.

● Prepares charts for patient admissions, transfers and discharges. West Houston Medical Center Houston, TX

Administration Secretary 2009-2014

● Regularly engaged by Consultant General Surgeon on as required basis. Presbyterian Hospital Albuquerque, NM

Secretary 2006-2007

● Handled unit communication and transcribed physicians' requirements.

● Managed computer data to coordinate patient and unit's needs.

● Extensive secretarial duties included assisting medical technicians. Lovelace Hospital Albuquerque, NM

Secretary 2004-2007

● Responsible for desk-management and extensive duties as described above.

● Processed information concerning physicians and patients' requirements.

● Organization duties comprising accurate filings and data-recording.

● Managed bed-status reports, patients' charts and discharge paperwork.

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