Customer Service Representative

Ashleigh C. Coates

407-***-**** **************@******.***

Customer Service/ Claims

Experience professional with 10+ years, detailed-oriented, and observant. Well organized and proficient at multitasking. Reliable and driven, with strong time management and prioritization abilities. Team player who easily establishes rapport and trust.

Key Areas of Expertise

Customer Service (80+ calls per day, in-bound)

Claims

Salesforce

LuminX

Microsoft Office

BlueWeb

Professional Experience

Benefits Support Administrator, Bswift 2024-2024

Helping customers with annual enrollment

Helped with password reset on their accounts

Respond to benefit questions

Customer Service Advocate, CareFirst BCBS/CFA 2022- 2023

Respond to member and providers, calling to verify eligibility, benefits, and claims status

Work escalated inquiries from callers and account management

Collaborate with provider relations, corporate system, and enrollment

Assist in claim reconsiderations, eligibility updates, provider status, COB, and various other requirements has needed from the caller

Customer Service Representative, Paramount 2020 – 2021

Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Maintain 100% quality

Check to ensure that appropriate changes were made to resolve customers' problems

Collect deposits or payments, or arrange for billing

Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills

Complete contract forms prepare change of address records, or issue service discontinuance orders, using computers

Customer service, Walmart 2018-2019

Receive and process store inventory

Oversee the daily operations of the stock room and ensure its cleanliness and organization

Spearhead a team incentive for stockroom employees to increase morale and team spirit

Train team of six employees to adhere to company policies and procedures

Education & Professional Development

Western Virginia Community College 2020- current

Medical coding/ billing

Business Administration

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