Guest Service Truck Driver

Jason Haught

Proven in enhancing customer satisfaction and streamlining operations, my tenure at Spirit Airlines Inc. showcased my ability to resolve guest challenges effectively. With skills in guest service and registration management, I excel in fast-paced environments, evidenced by improving check-in efficiency. My driving roles further demonstrate my commitment to safety and punctual deliveries, blending hard skills in logistics with soft skills in customer rapport. Skills

Work History

Guest Service Agent

Spirit Airlines Inc., Myrtle Beach, SC March 2024 - Current CDL Truck Driver

YRC Freight, Richfield, OH June 2012 - August 2023 Myrtle Beach, SC 29579 843-***-****

*************@*****.***

Guest service and assistance

Account inquiries

Guest check-in and check-out

Registration management

Customer rapport

Investigated guest challenges and sources of dissatisfaction to offer timely resolution. Streamlined check-in process to decrease wait times and increase customer satisfaction. Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.

Collected room deposits, fees, and payments.

Greeted guests upon arrival and offered assistance. Assisted guests with check-ins, account inquiries, and any additional services needed. Answered guest inquiries and provided information regarding hotel services and amenities. Operated with safety and skill to avoid accidents and delays. Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.

Inspected vehicle before and after every trip and conducted minor repairs. Inspected trucks for malfunctions and reported vehicles to management for corrective action. Finalized daily logs on schedule to update internal records and uphold DOT requirements. CDL Truck Driver

Tryon's Heavy Hauling, Oakland, NJ September 2007 - May 2012 Transporting Equipment: Safely loading, transporting, and unloading heavy machinery and equipment to and from job sites.

Vehicle Operation: Operating large trucks and trailers designed for carrying heavy loads, ensuring adherence to traffic laws and safety regulations.

Route Planning: Planning and determining the most efficient and safest routes for transporting heavy loads, considering weight limits and road restrictions. Documentation: Preparing and submitting necessary documentation for transporting heavy equipment, including permits and shipping papers.

Package Delivery Driver

DHL Express, Myrtle Beach, SC September 2005 - August 2007 Education

High School Diploma June 1994

Garfield High School, Akron, OH

Dropped and hooked trailers and changed configuration of equipment. Left notifications of attempted deliveries for packages requiring signatures, alerting recipients of scheduled future attempts or store location holding package for pick-up. Operated vehicle safely in highly congested areas with no traffic violations. Verified daily deliveries against shipping instructions before delivering to customers. Picked up and delivered packages to and from customer locations according to schedule, maintaining accurate inventory of packages and delivery records.

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