Data Entry Customer Service
Resume:
JESSICA JERDINE
Parma Heights, OH *****
***********@*****.***
To obtain a Business Technology/Clerical position where I can utilize my skills, and abilities, and also be asset to a company. I am a hard worker when it comes down to it. I have a positive attitude and always keep a smile on my face. I would to thank you for giving me this opportunity to work for your company you will not regret it.
Thank You
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Driver
Provide A Ride-Warrensville Heights, OH
July 2023 to April 2024
Provided rides for people that needed transportation to and from obligations. Data Entry Specialist
Maxim Healthcare Services-Independence, OH
August 2021 to March 2023
Entering sensitive data into secure application software regarding Covid related incidences, findings prevalence
Serving as a resource to answer phone calls and assisting in scheduling the administration of vaccines and testing
Communicating with stakeholders and other departments, employees, and clients to ensure appropriate action is taken
Communicated with clients requiring collection from consumers CSR - Customer Service Representative
iQor-Richfield, OH
October 2020 to January 2021
Collections for various companies.
Getting customers up to date on the accounts
Call Center Supervisor
Intralot-Strongsville, OH
August 2018 to July 2019
Making sure customers have the new equipment for the Ohio Lottery. Data Entry Specialist
Adecco-Beachwood, OH
March 2017 to March 2018
I do data entry for option care/clinical specialties. What we do is load referrals for health agencies so that they can start seeing the patients
Customer Service Rep/Sales
InfoCision-Akron, OH
September 2016 to March 2017
Sales in VZW calling customers and telling them about them having a update. Informing customers on newest phones and newest plans out there.
Verzion Customer Care/ Transfer of Services
Alorica-Kennesaw, GA
September 2015 to July 2016
Responsibilities
Taking care of the customers
Helping with their bill
Explaining things on their account
Transferring from one account to another
Accomplishments
Enhanced my people skills
Skills Used
My personality and making the customer happy
Sales Associate
Wal-Mart-Hiram, GA
November 2009 to August 2015
Responsibilities sales associate doing customer services. I work in the electronics area with high dollar products. Wal-
Mart
Cashier/Sales Associate at Walmart in Electronics area. Making sure that all high price products are secure in their areas. Making sure customers are happy with their purchase and making sure they leave with everything they wanted.
Cashier
Checkers-Hiram, GA
January 2006 to December 2006
Making sure that I had all the orders that was placed in order and giving the costumers their moneys worth on therir purchase.
Office Assistant
Turner Job Corp Center-Albany, GA
January 2005 to December 2006
Accepted and executed clerical assignments such as typing, filling and word processing in a highly effective manner.
Utilize effective oral and written communication skill when answering customer phone calls. Formulated database and internet searches to maintain and organize materials. Word Processor
Turner Job Corp Center-Albany, GA
January 2005 to December 2006
Demonstrate the ability to manage files using Window Explorer to team members. Present oral presentation in how a spreadsheet should be used. Maintain professional appearance appropriate to a business environment. Typing Skillsï 50 words per minute.
Microsoft Word 2003
Microsoft Excel
Working with finance billing reports
Scheduling
Data Entry Clerk
Turner Job Corp Center-Albany, GA
January 2005 to December 2006
Launch and close software applications in a Window environment. Solve business math problems using computer.
Develop, save, edit, retrieve and print database/report. Education
High school diploma
Continental Academy online - Miami Gardens, FL, US May 2004 to December 2008
Skills
• Very good people skills. I know how to turn a angry customer from being mad to happy because of my smile and my tone and very wonderful personality (5 years), Call Center, Customer Service, Customer Care
• Medical terminology
• ICD-9
• Clerical experience
• ICD-10
• Documentation review
• Customer service
• Data management
• Medical records
• Typing
• Data collection
• Medical office experience
• Hospital experience
• Intake
• Management
• Working with people with autism
• HIPAA
• Medical billing
• Communication skills
• Microsoft Outlook
• Front desk
Certifications and Licenses
Driver's License
CPR Certification
July 2023 to Present
First Aid Certification
July 2023 to Present
Non-CDL Class C
Chauffeur's Permit
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