Facility Operations On-Call

Shailesh Parmar

**** ******* ***** **, *********, NC, 28262 +1-704-***-**** ️ *********@*****.***

Executive Summary

oHighly skilled technician with over 30 years of diverse experience in facility operations, safety and maintenance.

oImplemented preventive maintenance schedules that significantly reduced equipment downtime and enhanced equipment life time.

oAchieved substantial cost reductions by proactively optimizing equipment and systems including HVAC thus resulting in decreased repair turnaround times and smooth functioning of the facilities.

oImproved workplace safety standards by adhering to government regulations and protocols, by conducting ABI – Annual Building Inspection by achieving zero workplace accidents.

oDemonstrated exceptional dedication by providing 24/7 on-call support, ensuring prompt resolution of maintenance issues and uninterrupted facility operations and has received VIP Award for best MES Tech.

Work Experience

oBuilding Operator (Director), JLL, Canada 2013 – Present

oOptimized operations for 2,000,000 square foot Canada Post buildings of 24 multiple locations by implementing comprehensive maintenance schedules, controlling vendors resulting in a 15% increase in overall building efficiency.

oReduced energy consumption by 20% through strategic management of HVAC systems, replacing LED lights, conducting Air quality assessments, Net Zero Waste 2030 Client objective and implementation of energy-efficient practices, contributing to the building's sustainability goals.

oEnsured 24/7 operational readiness by providing round-the-clock on-call support, resulting in a 99.9% uptime for critical building systems.

oEnhanced building safety and compliance including participating in Environmental Audit and Technical Audit and implementing advanced monitoring systems through BAS, achieving zero safety incidents by performing Lock out and Tag out over several years.

oDemonstrated exceptional commitment to facility operations by maintaining 24/7 availability for emergency response and maintenance needs, ensuring uninterrupted service and tenant satisfaction.

oLead Technical Associate (Senior Manager), Home Depot, Canada 2010 – Present

oIncreased customer satisfaction by 25% through providing expert technical advice on home improvement projects, resulting in improved customer loyalty and repeat business.

oReduced product returns by 15% by accurately assessing customer needs and recommending appropriate tools and materials, leading to cost savings for the store.

oImproved sales in the power tools department by 20% through conducting in-store demonstrations and workshops, educating customers on proper tool usage and safety.

oEnhanced team productivity by 30% by developing and implementing a streamlined inventory management system, ensuring product availability and reducing stockouts.

oTrained and onboarded new employees, equipping them with essential product knowledge and customer service skills, which contributed to a 15% increase in overall team performance.

oContributed to a 10% increase in positive customer reviews by providing exceptional after-sales support and troubleshooting assistance, reinforcing Home Depot's reputation for excellent customer service.

oMaintenance & Operations Engineer, Four Seasons Hotel, Canada 2012 – 2013

oBuilding Operator, Thomson Hotel, Canada 2011 – 2012

oQuality Control Supervisor, Powder Coaters, Canada 2011 – 2012

oShipper & Receiver, Estee Lauder, Canada 2010 – 2011

oMaintenance Mechanic, Give & Go Bakery, Canada 2009 – 2010

oSenior Manager (Refrigeration & Air Conditioning), NRC Limited, India 1979 – 2007

oImproved system reliability by 40% through implementing a comprehensive preventive maintenance program for 600 T.R. Central Air Condition plants, including both Vapour Absorption and Vapour Compression Systems.

oIncreased operational efficiency by 25% by optimizing the performance of 23 air washers (10,000 to 190,000 CFM) and 8 exhaust fans (196,000 CFM), ensuring consistent air quality and ventilation across facilities.

oReduced energy consumption by 20% through strategic maintenance and upgrades of diverse HVAC equipment, including Air Handling Units, Fan Coil Units, and Cooling Towers.

oLowered maintenance costs by 30% by implementing rigorous contractor work approval processes and ISO 9002 procedure documentation, enhancing overall quality control and compliance.

oEnhanced workforce productivity by 35% through developing and conducting comprehensive training programs for workmen, resulting in more efficient departmental operations and reduced downtime.

Education & Certifications

oBuilding Environmental Systems Operator Certificate, Seneca College, Canada 2012

oGas Technician Level 2 (Technical Standard & Safety Act), Standford International College, Canada 2009

oGas Technician Level 3 (Technical Standard & Safety Act), Standford International College, Canada 2009

oODP License (HARI), Heating, Refrigeration and Air Conditioning Institute of Canada, Canada 2009

oWHMIS Certification, Standford International College, Canada 2009

oOperation & Maintenance - Thermax Vapour Absorption Machine (PLC), Thermax, India 2004

oDiploma, Mechanical Engineering, Dr. S. & S.S Gandhi Engineering College, India 2002

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