Patricia Selders-Robinson
Medical Practice Manager/HR/Accounts Manager/Billing Manager
Contact
Atlanta, GA
******************@*****.***
Objective
As a manager of over 20 years of experience, my primary objective is to support the functioning of business operations by managing staff, coordinating operations, and ensuring exceptional customer service. I aim to create a positive and productive work environment by communicating with staff, setting goals and monitoring performance. Assist the staff to reaching the company’s primary goals.
Key Skills
Microsoft Word, Excel &
Outlook
QuickBooks
Authorize Net
Peachtree Accounting
Mysis Tiger
E-clinical Works
Waystar
Easy Claim System
ACH Payments
Customer Account
Management
Accounts Payable
Accounts Receivable
Credit Card Monitoring
Payroll Processing
Data Entry
Medical Practice Management
Medical Billing-CPT/ICD10
Medical Practice Consulting
Processing Legal Filings
Notary Public
Problem-solving
Team Leader/Team Player
Confidential Information
Handling
HIPAA Certified
Policies & Procedures
Federal, State & Local
Regulations
CPR/AED/First-Aid Certified
Experience
PRACTICE MANAGER-Atlanta Spine Institute-Atlanta, GA 1999- 2024
Played A Major Role in Helping to Build the Practice Since 1999 OFFICE MANAGER DUTIES:
-Payroll
-All Accounts Payable/Receivables – Provide Weekly/Monthly - Financial Reports to Physician
-Purchase Office/Medical Supplies:
-Medical Billing Supervisor
-Responsible for Ensuring the Billing Staff in Compliance with all Insurance Billing Protocols/Regulations
HUMAN RESOURCES:
-Hiring and Training of Front Office Staff.
- Credentialing of All Providers, M.D., PA, NP
-Coordinator for Student Internship Program
-Author of Employee Handbook/Updates
-Backup for Front Office Staff
-Familiar with All Aspects of Patient Workers’ Compensation U.S. Department of Labor Protocols
BILLING:
-Insurance Approvals, Surgery Scheduling/Approvals
-Backup for Surgery Scheduling/Insurance Approvals
- Insurance verifications and benefits validations PRACTICE REPRESENTATIVE AND LIASON BETWEEN:
-Company Accountants: Provide Weekly/Monthly Financial Reports
-Company Legal Firm
-Business Banker
-Group Health and Retirement Benefit Representatives
-IT Consultant
-Utility Providers
-Vendors for Office/Medical Equipment/Supplies
ADMINISTRATOR OF:
-Group Health Insurance Plan
-Employee Retirement Plan
OTHER:
Personal Assistant for Owner
MEDICAL BILLING, COLLECTION & CONSULTING AGENT-Self- Employed-Atlanta, GA 1999 - 2023
-Responsible for and ensuring accurate billing of electronic and paper claims, monitoring claim status.
-Researching rejections and denials, documenting related account activities, posting adjustments and collections.
-Completing monthly financial reports for clients.
-Consult with practices regarding the initial setup for business. PRACTICE MANAGER-Surgeons Choice Assistants/North Atlanta Surgical Assisting- Atlanta, GA
1997-1999
- Responsible for staffing needs, ensuring compliance with regulations, and managing the revenue cycle.
-Overseeing the security procedures that guard the privileged information of the business and its patients.
-Hiring and training new employees. Supervised nonclinical staff.
-Implemented policies and procedures to keep the medical office running smoothly.
-Processing claims and insurance verifications.
-Responsible for ordering office supplies.
-Processing employees’ timecards/payroll and accounts payables.
-Completing bi-weekly and monthly financial reports. LEGAL SECRETARY/ASSISTANT-Jeffery Nabors-Atlanta, GA 1993-1996
-Greeting prospective clients and guests.
-Answering phones, directing calls and taking messages.
-Preparing legal documents and correspondence, such as summonses, complaints, motions, and subpoenas.
-Filing correspondence and keeping client filing system updated.
Education
Morris Brown College
Atlanta, Georgia
Studies for 2 years
References
Available upon request.