Shantell Roker
Internship/Receptionist / Outreach worker
New York, NY 10025
************@*****.***
To obtain a position that will utilize my skills and professional experience where I can provide my strong communication and leadership ability.
Work Experience
Office Manager/ Facility Assistant
Beazley Insurance-New York, NY
March 2023 to September 2024
Office Manager /Facilities Assistant
Replenishing of pantry & kitchen
Maintain shower room / towel supply
Coordinate with vendor for laundry pick - up service Refill printing stations
Take inventory for all office supplies
Purchase storage supplies
Distribute incoming delivery
Scan /forward mail
Allocated business experiences via Concur
Clear mailboxes of old mail
Primary contact daily lunch credit via app
Coordinate with catered lunch vendors
Organized delivery with freight door/elevator
Answer incoming mainline calls, including contact with security Log employees without badges via visitor system
Communicate with new starters and request photo for office ID Coordinate with landlord for ID creation and other services request Grant ID card access
Submit Staples orders
Coordinate vendor pick-ups on site service
Weekly email
Greet and let in visitors
Provide guidance on local restaurant, taxi option
Assist the EA and Team admin with catering on high level meetings Organized social events for office / Yearly social events planning /Happy Hours Support CCC global initiatives on a local NY level Send weekly visitor reminder and communication to the office Support the HOO in office updates, via email, virtual calls or Microsoft Teams Daily/ Weekly Facility Management
Light fixtures replacement
Identify revolving damages to walls, floors, carpet, rust on countertops Checking restrooms and other common areas and communicates a building of any cleaning concerns, bathroom, handles doors, and shower room
Ensuring that white noise machine in every focus /phone are presented and functioning Flushing pipes in pantry
Maintaining our plans replacement of fridge raider ice filter Coordinate ABM maintenance IT room AC
Create signature and send all communication regarding facilities building update General monitoring of physical space, and identification of issues Human Resources Assistant
MV Transportation-New York, NY
December 2022 to December 2022
Temporary employment position, Assistant with data entry of clients personal information. Utilizing icims computer app. Assisted with the hiring process of client with the determination of employment.. Front Desk Receptionist/Administrative Assistant
Antin infrastructure Partners-New York, NY
September 2019 to October 2021
Receptionist and office management assistant manage to heavy walk in traffic and coordinated office visit an appointment strong management abilities able to perform secretarial and office management duties simultaneously manage in delegated all administrative logistical work for the office Internship/Receptionist / Outreach worker
GiGi's Play House New York City-New York, NY
September 2018 to May 2019
I am a recent graduate with my Associate Degree. Furthermore, I have an extensive back ground in the medical field as well has health insurance claims for client's. Receptionist
Manhattan Community College-New York, NY
August 2018 to May 2019
Administrative Assistant
Maxim Healthcare Services-Westbury, NY
September 2017 to July 2018
Receptionist office Associate
Residential Aide/ Mandated Reporter
Children's Community Services, Inc-Jamaica, NY
March 2017 to September 2017
Mandatory Reporter
Education
Associate Degree in Human Services
Borough of Manhattan Community College - New York, NY June 2019
High school diploma or GED
Skills
• Microsoft Office (5 years)
• Documentation (10+ years)
• CPR Certified (10+ years)
• Mental Health (2 years)
• Microsoft Excel (5 years)
• Management (3 years)
• Organizational Skills (10+ years)
• Receptionist (10+ years)
• Case Management (Less than 1 year)
• training (4 years)
• Powerpoint (4 years)
• Sales support
• Clerical experience
• Phone etiquette
• Retail sales
• Customer service
• Behavioral health
• Crisis intervention
• Typing
• Microsoft Outlook
• Motivational interviewing
• Host/hostess experience
• Cash handling
• Individual / group counseling
• Behavioral therapy
• Cognitive behavioral therapy
• Group therapy
• Data Entry
• Leadership
• Human Resources
• Recruiting
• Sales
• Time management
• Personal assistant experience
• Office manager experience
• Intake Experience
• Presentation Skills
• Program Development
• Social Work
• Meeting Facilitation
• Research
• Addiction Counseling
• Mental Health Counseling
• Crisis Management
• Curriculum Development
• Tutoring
• Filing
• Salesforce
• Continuous improvement
• Teaching
• Program Management
• Supervising Experience
• Child Protective Services
• Conflict Management
• Sales (10+ years)
• Customer service (10+ years)
• Market research
• Data collection
• Developmental disabilities experience
• Medication Administration
• Operations management
• Data management
• Patient monitoring
• Computer networking
• Medical terminology
• Medical records
• Travel planning
• Google Docs
• Google Suite
• Guest relations
• Cashiering
• Office experience
• Office management
• Front desk
• Multi-line phone systems
• Calendar management
• Computer literacy
• Administrative experience
• Computer skills
• Order entry
• Performance management
• Employee orientation
• Training & development
• Human resources management
• Organization design
Certifications and Licenses
Phelbotomist
June 2005 to Present
Phelbotomist