Professional Leader and Manager, Operations

I am excited to present my application, backed by a robust 30-year track record in business operations, people management, administrative duties and customer service management. These couple pages don't show my experience. This expertise spans a comprehensive range of domains, including:

Grocery Retail Industry: 16+ years covering corporate roles, store management, complex EDI and mapping, DSD, CPG, multi-store, full order entry, resets, and merchandising, food safety.

Nationwide Business Operations: 20+ years managing multi-office operations, including 15 years in office management, full order processing & fulfillment, logistics, warehousing, inventory control, and replenishment and up to 140 direct reports. 15 years call center, service center and help desk.

IT and Project Management: 15+ years from software development to CIO, managing IT service desks, leading project implementations, and dedicated team leadership.

People Management: 30 years in people management, full Human Resources, nationwide workforce, and field routing for technical and sales teams.

Comprehensive Expertise: Proficiency in multiple CRM packages, report writing, overall operations, outsourcing, property management, payroll, sales, compliance, M&A and 4 years relocations, change management, full accounting and Controller with extensive KPI and metrics analysis.

My management experience and leadership style is characterized by a commitment to team building and fostering an environment where every member is empowered to excel. I bring a wealth of knowledge in financial management, including mergers and acquisitions, account management, SLA's, RPF's, SOP's and extensive KPI analysis. My proactive approach has empowered me to effectively orchestrate the flow of information from various stakeholders ensuring swift and informed decision-making. I have established call centers and service centers to support both consumer and commercial clients, further solidifying my customer-eccentric philosophy, driving project management and implementations.

Key strengths I bring to this role include:

Leadership and Team Building: High energy and a passion for driving change, retaining talent, and fostering a collaborative team environment.

Strategic and Operational Planning: Proactive approach and expertise in operations, financial management, complex project oversight, and data analytics/KPI's has consistently led to improved performance and growth. Strong budgeting with 12 years of accounting experience as an accountant.

Industry Experience: Diverse experience across healthcare, retail, food brokerage, real estate, distribution, transportation, warehousing, government, banking, and call centers.

I am not just a manager who can execute tasks; I bring conviction, passion, and exceptional people management skills to create a cohesive and motivated team. My ability to build strong relationships with customers, vendors, and internal teams ensures seamless operations and exceptional service delivery. My philosophy centers around continuous improvement and accountability. I strive to enhance productivity, financial performance, and employee motivation.

Strategic and Operational Planning * Service & Retention * Team Management/Leader * Executive Management * Call Center Management * ERP * Field & Driver Routing * Inventory Control and Vendor Managed Replenishment (VMI) * Warehousing * Information Technology Management * Human Resources Management * Administration/Order Entry Processing * General & Cost Accounting * KPI / Data Analytics * RFP * SLA * SAP * Security Field Routing * Systems * P&L / Budgeting / Forecasting * SOP/Policy/Procedure Creation/Maintenance * Full Logistics Management Project Management * CRM * Medicaid/Medicare/coding * Call Center/Service Center/Help Desk * Cost Accounting * Pick/Pack Operations * Power BI * EDI/EFT * Mergers and Acquisitions * Property Management and Facilities * Start-ups * Fleet Management * Quality Control * Safety * OSHA, DOT, HIPAA, FDA * Full Human Resources * Payroll * Telephony Routing * Process Mapping and Flowcharting * Non-Profit Consulting/BOD Member

I am eager to bring my energy, expertise and leadership to this team and contribute to our shared success. Thank you for considering my application. I look forward to the opportunity to discuss how my background and skills align with your needs. Please feel free to reach out to me at your convenience. These several pages do not explain my experience and skills that I have, let's talk!

Benjy Ray Carpenter - Great at turning problems and obstacles into solutions and opportunities.

1003 Moddys Lane, Bessemer City, NC 28016

704-***-**** (mobile)

**************@*******.*** Linkedin: https://www.linkedin.com/in/benjy-carpenter

Community Manager, IT Manager and Communications Manager 01/25/23 – Present

2023 helped manage for 5K+ residents, inspections, IT Manager. M-100 certified. Manage service/requests in Salesforce, Rent Manager, facilities, landscaping, HOA payments and collections, communications, 170+ clubs and interest groups, vendors, full accounting. Participate in BOD meetings and staff meetings, architectural control, governance, SOP's, budgets, supervisor help/service desk, sourcing approval, all communications, security systems, and AV/IT areas. In 2024, managed 8 HOAs with 8K+ residents, 4K+ units, 12 inspections/month, all maintenance, personal, and ARC requests, vendors, facilities, BOD, P&L, landscaping, with all duties of 2023 personally.

Office Manager/Accountant/Operations – McKee Services

Accountant (Quickbooks)and office manager of local HVAC company with 80% commercial accounts. Responsible for all accounting functions, full HR and payroll as well as operations with field routing. Other duties include project management and cost accounting/activity-based accounting with AIA billing, collections, legal, insurance, safety, fleet management, CRM, ServiceTitan sourcing and purchasing, hazardous materials, and other tasks.

Axiom Property Alliance, LLC - Owner – Consultant/Accountant

Consultant/Accountant (Quickbooks) for landscaping, custodial, repair/remodeling (12+ years facilities ). 1099's with lien waivers (independent contractors), AIA billings, various CRM packages, vendor management/ordering, Worker's Compensation, payroll, all HR functions, informational analytics, job costing, project management/SOV, invoices, estimates, state and federal requirements and all accounting functions. Manage condo complexes as well as homes for the above services.

Wilson Collision Centers - Controller/Operations /Office Manager

Accountant (multiple companies), human resources, customer service, project/production control, payroll, financial analyst and manage all company resources for vehicle repair shop. This includes monitoring production control, estimates, supplements, parts ordering/returns with CCC One software and OpsTrax. Handle all IT hardware, software and infrastructure. Create and maintain all SOP's, policies and procedures as well as I-Car and any certifications. EDI from LKQ converted from Excel/Access to Quickbooks with 850, 810.

On-going projects – Non-Profit/Operations/Accountant/Retail 01/2010 – Present

These are projects I have been involved in and either work as part-time, couple hours a week or as needed or FT. Retail positions at several grocery chains as pricing analyst/auditor, merchandising, resets, produce and grocery positions. 15+ years Non-Profit Administrators.

Food Lion - Store Manager

Manager of ~80+ employees, customer service, inventory, sales, community service, pricing, merchandising, P&L with departments of grocery, market, pharmacy, produce, HBC, deli, center store, scheduling, supply chain, receiving, DSD. Management, analytics and monitoring of $50M sales/budget.

Direct Supply Distribution (DSD Medical) - CIO / HR Manager /Sales Manager

Nationwide distributor/wholesaler of medical supplies and DME equipment. Management of IT, HR, and admin strategically and operationally, areas of inventory, distribution, customer support and sales. EDI implementation of Soft-Aid Medical Systems and Emdeon Clearing House with integration into the accounting software using HCFA 837, 835 version 4010 with updates to 5010 in 2010. Researched, installed, implemented and project leader for CRM system that entailed software, policies and procedures with financial reporting and sales. Implemented and trained executive management/sales on a reporting system for financial and sales. Trained them on data analysis, implemented daily reports via e-mail. Implemented a budgeting and forecasting model, analysis and reporting system for VP of Sales and P&L. Fought unemployment in 6 states and won every case. Implemented HIPAA manuals, policies and procedures. Perform all HR functional areas. Inventory replenishment for customers.

Diagnostic Devices – Operation Manager/Office Manager 04/07 – 07/07

Manage and lead all IT and telecom operations, Customer Support Call Center, Tech Support Center. Programmed and directed new IVR – Avaya customer center. Manage and lead Distribution Services, Sales Order Processing, reception area, HR and office procedures. Manage and lead Warehousing facilities, pick/pack operations and shipping/receiving. Other major leads include MS CRM, Avaya VOIP, Great Plains, Crystal Reporting, procurement, and vendor relationships. Other technologies involve Server 2003, Exchange, firewall, Great Plains and fax server. Lead the companies with strategic and operational procedures, policies and documentation.

Exide – District Manager - Worldwide manufacturer of batteries. Lead all NC/SC operations, inventory, distribution, warehouse, driver and production personnel. Manage and lead JDE Edwards AS/400 operations, AP, AR, payroll, and HR functions. Manage all P&L, costs analysis, scheduling, telemarketing, sales, order entry and invoicing. Work with HR, facilities management, fleet management, marketing and sales and contract negotiations.

Public Consulting Group - Director of IT

Government and Healthcare Consulting company in 33 states interacting with Federal and state Governments, school systems, healthcare and insurance companies. Lead several departments across nation in Mainframe based environment, production control, PC/Web, Network administrators, project management, EDI (HCFA 837,835 version 4010 with updates to 5010 in 2010. Made sure all HCPCS, ICD 9 & 10, CPT updated consistently. Used HL7 interface and direct connect to DMERC, specifically Zone C. Used all HIPAA X.12 sets with policies and procedures.) billings and recoupments. Developed several manuals including HIPAA, Operations, Government Compliance and Billings among others. Responsible for all Medicaid/Medicare 3PL billings, collections, revenue data scrubbing. Manager of coding several nationwide ICD re-coding of claims and eligibility.

Axiom Information Services, Inc. - Executive V.P.

IT Services firm with departments in consulting, outsourcing, software development, technical services, call center/help desk and telecom/cabling. Leader of software development, EDI center, routing field personnel nationwide, sales, technology services, call enter, project management, financials and Human Resources. Also managed healthcare, 401K and payroll services. Implemented ABC (activity-based costing), project management throughout company. Helped my partner go from 100% telecom in his previous company to 80% IT services in three service locations in NC, SC and GA with 48 employees.

Rogers-American - Director of IT

Nationwide food brokerage including grocery, frozen, general merchandise, and food-service. Leader of IT, HR, EDI center, telecom, mergers and acquisitions team, inventory replenishment, thousands of presentations, training center, project management, call center and change management. Department budget, managing of $40M. Leader of EDI projects, systems, and resources. managed to handle partners and processing as well as developers for conversion. UCC to X.12 to over 30K transactions per week. Ran on AS/400, RS/6000, and visual basic interfaces.

Career Accomplishments

Manager and Leader of EDI projects, systems, and resources within healthcare, grocery and government industries since 1988-2013.

15 years of VMI (Vendor Managed Inventory) algorithms and EDI.

16 years of retail industry food/grocery industry order management from order to delivery, promotions, price changes, new items, and many other areas.

National Compliance Award with 33 State Governments and other agencies.

Led and managed areas in retail, grocery/HBC industry, distribution, warehousing, routing drivers and reps, service reps and pick/pack for 18+ years.

Wrote, trained and implemented manuals for several companies involving: Human Resources (Employee Manual), Policies and Procedures, Safety, Security, Disaster Avoidance and Recovery, Medicare/Medicaid Billings, HIPAA compliance, RFP’s and Contracts, Operations, and Production Control.

Performed due-diligence on many companies with CFO for operations, infrastructure, resources, assets and financial to determine if viable for buyout, merger, or neither. If merger or buyout, then determine change management involving personnel, training, data and system(s).

Contract position with US Census as project manager to manage cabling, IT, furniture movers, telecom for 174 devices and logistics at a new location each week with Federal regulations and required documents.

I pride myself on PT jobs during weekends and/or during jobs that have been relocated or other reasons. I have worked for Lowes Foods, Ingles, Publix, Walmart, Target, Samaritans Purse, Dollar General, and Pizza Hut. It may look like "job hopping" but it's staying busy, working hard and learning.

Distribution – Exide District Manager, Consulting/Project Manager Carolina Handling, TWT Distribution, Project Manager H&H Distribution, Alligare, DSD Distribution, Diagnostic Devices, Rite-Aid Pick/Pack Project Manager, Diagnostic Devices, Alligare and SciVolutions.

Education

Gardner-Webb University B.S. Management Information Systems

Kennedy-Western University M.S. Management Information Systems

Class at CPCC for Resident Care Director, 2011, Sr. Living Administrator/Executive Management

NC Food Safety Manager Certification – ServSafe, Pharmacy Technician Training

Previous Federal Security Clearance

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