Civil Engineer Customer Service
Resume:
Suhana
Nizarudeen
CIVIL ENGINEER
Civil Engineer with 2 years of experience
in project management, cost estimation,
and material procurement, along with a
strong background in customer service
and sales. Skilled in problem-solving,
client communication, and relationship
management. Looking to apply my
engineering skills and customer-focused
approach to contribute to the success of
a civil engineering team.
Kerala, India
**********@*****.***
SOFT SKILLS
• Excellent Communication
• Strong leadership
• Cost Negotiation
• Problem-Solving
• Attention to Detail
• Time management
LANGUAGE SKILLS
• English – Fluent
• Malayalam – Native
RELEVANT SKILLS
PROFESSIONAL EXPERIENCE
E-SALES ADVISOR
Etisalat Retail Business Centre – Dubai, UAE Jan 2022 – Present
• Conduct customer needs assessments to recommend tailored solutions that best meet their requirements, resulting in increased sales
• Achieve monthly sales targets by promoting and upselling Etisalat’s services, including mobile plans, broadband, and special offers
• Handle customer complaints and technical issues, forwarding more complex cases to the appropriate team
• Stay updated on new products, promotions, and trends to offer the best recommendations
• Process customer orders, track deliveries, and ensure timely follow-up to confirm service activation
• Provided information on product features and helped customers make informed purchasing decisions
CIVIL ENGINEER
NS Building Consultants – Kerala, India Oct 2019 – Nov 2021
• Providing reports to the project manager about the progress of works, resource utilization, and manpower status
• Prepared accurate cost estimates, budgets, and detailed bills of quantities (BOQ) for various construction projects
• Utilized AutoCAD and Revit to assist in preparing technical designs and construction drawings.
• Attending regular meetings with clients and representatives to complete the work in the scheduled time
• Collaborated with the project team to identify cost-saving opportunities while maintaining quality standards
• Supervised on-site construction activities to ensure work met design specifications, safety protocols, and quality standards
• Negotiated procurement contracts with suppliers, securing favorable discounts, terms, and delivery schedules
• Coordinated with contractors, suppliers, and team members to ensure materials and resources were available on time
• Conducted thorough inspections of delivered materials to verify compliance with project specifications and quality standards EDUCATION
B.TECH in CIVIL ENGINEERING
Marian Engineering College, Trivandrum Aug 2015 – March 2019 KEY ACHIEVEMENTS
• BEST PAPER AWARD in National Conference on Innovations in Civil Engineering conducted by IGS-2018.
Structural Analysis Project Management
Quantity Estimation
Site Inspection
Revit Architecture
Construction Supervision AutoCAD
Material Testing
Contact this candidate