Hvac Technician Customer Service

TROY MCGOWAN

**** **. **** *****, *** Orleans, LA 70131 504-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Highly qualified HVAC technician with a proven track record of efficient equipment installation, accurate malfunction diagnostics, maintaining a safe work environment, and providing exemplary customer service.

Able to execute preventative maintenance tasks on HVAC systems, both residential and commercial properties

Working knowledge of HVAC safety & compliance policies

Skilled in various areas of construction/maintenance, i.e. reading schematics, using power tools, laying flooring

Strong general business acumen and ability to manage large volumes of work orders EXPERIENCE

Cajun Cool LLC New Orleans, LA January 2013 – Present Owner, Lead HVAC Technician

Install new heating, air conditioning, and refrigeration units (both commercial and residential) according to manufacturer regulations and building codes

Inspect units for malfunction and conduct preventative maintenance on pumps, motors, piping, and fan coils

Source new clients using strategic marketing plans, resulting in new/continuing business developments with residential and commercial customers

Keep accurate records of work orders, service completion notes, and invoices

Exceed customer expectation with timely arrival, positive interpersonal skills, and the ability to complete the job in various weather conditions

Trim Carpentry New Orleans, LA December 2009 – December 2012 Owner, Head Contractor

Completed various aspects of home remodeling including demolition, flawless installation of flooring (tile, wood, laminate), precise painting/staining, fixture installation, wall paneling, and HVAC install/repair

Rehabilitated historic properties up to city code standards, while preserving vintage aesthetic

Completed accurate and detailed property assessments

Managed project budget and provided accurate cost/time quotes to clients

Forecasted all project complications and communicated updated project status to clients in a timely manner

Worked with clients and vendors to procure proper construction permits from the City of New Orleans

Successfully managed multiple remodeling projects simultaneously

Maintained a clean and safe work environment

The Inn on Bourbon New Orleans, LA October 2008 – December 2009 Maintenance Engineer-Painter

Responded to maintenance requests in guestrooms and public areas (both preventative and general)

Performed various painting techniques such as brushing, texturing, spraying, and rolling in common areas and guestrooms

Introduced to and performed HVAC repair and preventative maintenance tasks

Maintained compliance with hotel health and safety regulations with regards to maintenance and painting jobs

Interacted with hotel guests in pleasant and extremely helpful manner

Completed service reports in timely manner, being sure to communicate any follow-up maintenance needed to front desk and supervisory staff

CERTIFICATIONS: HVAC Universal

EDUCATION

Nunez Community College Chalmette, LA May 2013 Heating, Ventilation and Air Conditioning Certificate of Technical Studies (Dean’s List Spring 2013)

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