Customer Service Check-In

Ana Baldonado

909-***-**** **************@*****.***

Positive and upbeat successful at balancing students needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills. Passionate behavioral Tech with experience serving students with diverse needs by applying behavior modification strategies such as shaping and chaining. Demonstrated understanding of data collection and recordkeeping requirements.

SUMMARY

• Attention to Detail

• Customer Service

• Organization and Time Management

• Problem-Solving

• Cleaning and Sterilizing

• Appointment Scheduling

• Detail-Oriented

• Verbal and Written Communication

SKILLS

11/2021 - Current

03/2005 - 11/2021

Behavior Technician

Maxim Healthcare Los Angeles, CA

• Applied proven strategies to positively affect students behaviors.

• Collected and analyzed data and monitored progress and efficacy of individualized plans..

• Assisted with building life and social skills useful for everyday activities and interactions.

• Participated in continuing education and in-service training to advance skills.

• Planned and implemented individualized interventions as part of behavior plans.

• Reviewed data and progress reports with teacher/staff and parents to strategize program improvements.

• Cultivated relationships with teachers/staff members to enhance team collaboration.

• Encouraged students to develop interpersonal skills and engage in social interactions or other therapeutic activities.

• Change Diapers/ assist with hygiene.

• Making certain students stay on task with classroom work and rules.

•

Warehouse Associate

Target Distribution Fontana, CA

• Packed and labeled merchandise to prepare for loading and shipment to customers.

• Used pallet jacks/forklift to move items to and from warehouse locations.

• Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.

• Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.

• Packed materials and items in designated crates and boxes and properly sealed and labeled crates.

• Examined packages and goods for damage and notified vendors of replacement needs. EXPERIENCE

12/2002 - 02/2005

• Updated inventory and production information using warehouse management systems and scanner guns.

• Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.

• Processed requests and supply orders and pulled materials to successfully prepare orders.

• Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.

Front Desk Office Manager

Injury Care Management Rialto, CA

• Registered patients and scheduled appointments.

• Assisted with referrals and prepared medical records for patients.

• Maintained confidentiality of records relating to clients' treatment

• Scheduled appointments for patients via phone and in person.

• Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.

• Collected information, verified insurance and collected co-payments for patients as part of check-in process.

• Submitted diagnosis and procedure codes for insurance companies.

• Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.

• Recorded vital signs and medical history for 20 patients each shift.

• Managed guest check-in and check-out procedures, reservations and payments.

• Corrected guest issues promptly with knowledgeable and friendly service.

• Handled payment processing and provided customers with receipts and proper bills and change.

• Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.

• Managed customer complaints and rectified issues to complete satisfaction.

• Entered insurance, demographics and health history into patient database. Expected in 01/2025

06/2001

Associate of Science: LVN

San Joaquin Valley College, Ontario, CA

High School Diploma

Fontana High School, Fontana, CA

EDUCATION AND

TRAINING

Spanish:

Native/ Bilingual

American Sign Language:

Professional

LANGUAGES

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