Customer Service Representative

LINDA TUCKER

Customer Service Specialist

+214******* ************@*****.*** Dallas, TX 75235

EXPERIENCE

Customer Service Representative, Spectrum, October 2021 - February 2024 Irving, Texas

Answer questions pertaining to billing inquires, pricing and packaging of products and service complaints. Quickly respond to inbound retention promptly and efficiently. Maintain a high level of customer satisfaction

Financial Analyst, Loan Processor, March 2019 - September 2019 Remote, Texas

Monitor pipeline of 50 plus loans for any missing documentation needed for investor purchase/refinance. Coordinated with internal and external departments for required documents, rebuttals and explanations needed for resolution. Highly efficient in determining resolutions for Trid suspensions.

Customer Service Representative, Verizon, September 1993 - June 2015 Irving, Texas

Answered income calls from potential customers answering thru advertisement. Scheduled appointments and assisted with retention queue. Trained and Mentored new hires for "nesting" period after initial training.