General Manager Customer Care

VE

VICENTE ESPINOZA

************@*****.*** 984-***-**** Las Vegas, NV 89106

Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Performance Improvements

Policy/Program Development

Sales Team Development

Supervision and Training

Sales Tracking

Goal Setting

Cost Reduction

Team Leadership

Employee Motivation

Management Team Building

Originality and Creativity

Focus and Follow-Through

Performance Evaluation and Monitoring

IHOP Restaurants Las Vegas, Nevada

General Manager

03/2021 - Current

Implemented successful business strategies to increase revenue and target new markets.

Administered employee discipline through verbal and written warnings. Developed service and sales strategies to improve retention and revenue. Delegated work to staff, setting priorities and goals. Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Trained employees on duties, policies and procedures. Monitored progress by establishing plans, budgets and measuring results. Prepared staff work schedules and assigned team members to specific duties.

Managed inventory levels and conducted corrective action planning to minimize long-term costs.

Raleigh Police Department Raleigh, NC

Police Sergeant

01/2000 - 01/2021

Executed law enforcement patrol functions in assigned locations for extended periods of time.

Interviewed witnesses and victims to determine critical details relevant to each case.

Prepared investigative reports and sketches to support criminal research. Protected citizens by preventing crime, enforcing laws and apprehending suspects.

Documented observations and actions by radioing information and completing reports.

Patrolled assigned areas both on foot and in motor vehicles, maintaining Summary

Skills

Experience

awareness and providing valuable community surveillance. Provided patient care and medical triage in emergencies. Served criminal warrants and subpoenas to suspects in public and private locations.

Communicated with victims, suspects and witnesses to gather and provide information regarding criminal events.

Subdued resisting subjects with defensive tactics and approved nonlethal weapons.

Wake Technical Community College Raleigh, NC

Associate of Applied Science in Criminalistics and Criminal Science 11/2015

Garfield High School CA

High School Diploma

05/1993

Spanish:

Professional

English:

Professional

Education and Training

Languages

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