Quality Assurance Customer Service
Resume:
Leonard S. Romer @ **********@*****.***
Summary
A self-motivated, detail-oriented technician with experience in production, stocking, management, and customer service seeks an opportunity to leverage experience and skills to work in an environment of continued growth. Possesses excellent
verbal and written communication skills with a high degree of attention to detail. Ability to operate heavy machinery. Proficient in the use of computers and Microsoft Office software. Professional Profile
Quality Assurance Technician
Laminator Helper
Lamtec Corporation, Mt Bethel, PA – March 2021 - present
• Conducts quality assurance tests of commercial grade building materials eg fiber glass, metallized film, polypropylene film, aluminum foil, according to established procedures
• Responsible for accurately completing analysis report forms, record keeping, and data entry for material production runs
• Prepare paperwork for production trials, retaining test results, and data distribution to ensure consistent standards
• Ensure immediate notification to appropriate personnel in the event test results are not within specified parameters
• Maintain the lab environment in a clean and orderly manner
• Promoted from Laminator Helper to Lab Technician within 9 months from date of hire Previous Experience
Overnight Stock Clerk
Lowes Home Improvement Store, Newton, NJ – March 2020 – February 2021
• Oversaw and participated in the offloading of tractor trailer deliveries, including products from lawn and gardening, home appliances, plumbing, lumber, electrical and automotive tools
• Responsible for ensuring each product was checked in on delivery and that damaged products are reported
• Ensured the accurate recording of inventory information, shortages, and discrepancies in the Lowes computer system
• Adept ability to cycle products in and out based on inventory reports, keeping store shelves clean and accessible, and setting up sales floor marketing displays
• Operated store equipment eg forklifts and pallet jacks appropriately and efficiently Store Manager
Carol’s Cleaners Organic Dry-cleaning Services, Hackettstown, NJ - September 2019 – March 2021
• Oversaw an entire store’s daily production and managed the store’s revenues and costs while ensuring quality standards
• Responsible for opening and closing the store and performing the necessary daily paperwork and night deposits
• Ensured excellent customer service and assisted with the garment handling before and after the garments are cleaned and pressed
• Trained newly hired managers and production staff on store operations, organic cleaning processes, and the computer operating system
• Monitored supplies and placed product orders when supplies are needed Front Store Manager
Garden Cleaners Organic Dry-cleaning Services, Harlem, NYC - May 2017 – August 2019
• Responsible for opening and closing the store and performing the necessary daily paperwork
• Supervised production employees responsible for the dry cleaning, laundering, and/or pressing of garments
• Assisted store owner with the handling of employee relations such as interviewing and hiring
• Monitored supplies and place orders when supplies are needed
• Maintained a clean and sanitary work environment Education
Strayer University, Washington DC Wayne County Community College, Detroit MI Associate in Arts in Business Administration, 2009 Automotive Service Technology (NATEF), 2006 Degree incomplete Degree incomplete
Contact this candidate