Customer Service Representative

*** ******* **** ***, *********, ***** •

****************@*****.*** • 903-***-****

CRYSTAL OWENS

Customer Service Representative

PROFESSIONAL SUMMARY

Customer Service Representative with over 5 plus years of extensive experience in enhancing customer satisfaction and loyalty through innovative problem-solving and effective communication. Proficient in sales strategies, conflict resolution, and data analysis, consistently exceeding performance metrics and contributing to team success. Dedicated to leveraging empathy and attention to detail to improve service processes and maintain high customer retention rates. EMPLOYMENT HISTORY

CUSTOMER SERVICE REPRESENTATIVE Apr 2006 - Nov 2012 Macy’s Waco

CUSTOMER SERVICE REPRESENTATIVE Nov 2012 - Aug 2023 Verizon wireless Mexia Texas

REMOTE CUSTOMER SERVICE REPRESENTATIVE Nov 2016 - 2020 Conway Corp Arizona

Assisted customers with inquiries, resolving issues to enhance satisfaction and loyalty. Managed high-volume calls, improving response efficiency and reducing wait times. Utilized product knowledge to recommend solutions, boosting sales and customer retention. Collaborated with team to streamline processes, achieving measurable service improvements. Delivered exceptional customer service at Macy's, resolving complex issues and enhancing shopping experiences. Consistently exceeded sales targets and received top ratings.

Streamlined customer service processes at Macy's, reducing wait times and improving satisfaction scores. Implemented innovative solutions to recurring problems.

Maintained meticulous records of customer interactions at Macy's, ensuring accurate follow-ups and resolutions. Developed comprehensive product knowledge.

Assisted customers with inquiries, achieving high satisfaction scores through effective communication. Resolved complex billing issues, improving customer retention rates and fostering loyalty. Utilized CRM systems to track interactions, enhancing service efficiency and response time. Collaborated with team to streamline processes, resulting in improved call handling metrics. Provided feedback to management on customer trends, aiding in strategic service improvements. Resolved complex customer inquiries, enhancing satisfaction and loyalty. Consistently exceeded performance metrics, contributing to team success.

Streamlined troubleshooting processes, reducing average call time. Implemented innovative solutions, improving first-call resolution rates.

Maintained accurate customer records, ensuring data integrity. Analyzed call patterns to identify recurring issues and propose solutions.

Developed creative approaches to address customer pain points. Contributed ideas for service improvements, driving customer satisfaction.

Streamlined customer service processes, significantly reducing average call time and boosting first-call resolution rates for enhanced efficiency.

Handled customer inquiries remotely, resolving issues swiftly and improving satisfaction scores. Managed high-volume calls, achieving consistent positive feedback and enhancing team efficiency. Utilized CRM tools to track and resolve customer issues, contributing to a seamless service experience. Managed high-volume customer inquiries, resolving issues efficiently. Implemented new process that reduced response time, improving customer satisfaction.

REMOTE CUSTOMER SERVICE REPRESENTATIVE 2020 - 2023 AMX HEALTHCARE Florida

SKILLS

Sales Strategies (Experienced), Communication Skills (Experienced), Multitasking (Experienced), Attention to Detail (Experienced), Problem Solving (Experienced), Empathy (Experienced), Active Listening (Experienced), Data Analysis, Conflict Resolution, Innovative Solutions, Customer Retention, Team Collaboration, Process Improvement. EDUCATION

HIGH SCHOOL DIPLOMA Aug 2002 - May 2006

Groesbeck High School Groesbeck Texas

Graduated top of my class with honors and also with a GPA OF 4.0 Resolved customer inquiries remotely, enhancing satisfaction and loyalty through effective solutions. Managed high-volume communication channels, achieving improved response times and service quality. Utilized CRM tools to track and analyze customer interactions, driving process improvements. Collaborated with team members to address complex issues, resulting in increased customer retention. Provided feedback to management, contributing to strategic decisions and operational efficiency. Resolved customer inquiries efficiently, achieving high satisfaction rates. Streamlined processes, reducing average call time and improving team productivity.

Pioneered new remote communication strategies, boosting customer engagement. Implemented creative problem-solving techniques, leading to improved issue resolution.

Maintained meticulous records of customer interactions, ensuring accurate follow-ups. Analyzed call patterns to identify areas for service improvement.

Fostered strong relationships with cross-functional teams, enhancing overall customer experience. Actively participated in knowledge sharing sessions.

Optimized remote customer service processes, significantly reducing response times and boosting satisfaction rates for AMX HEALTHCARE's clientele.

Pioneered novel remote communication strategies, enhancing customer engagement and streamlining issue resolution for improved service delivery.

Leveraged CRM tools to analyze customer interaction patterns, driving data-informed improvements in service quality and operational efficiency.

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