Customer Service Social Media

Justus Ayo Balogun

Queens, NY *****

346-***-****/*************@*****.***

oSummary: Results-oriented Entry Level Sales Rep with a proven track record of exceeding sales targets by 20% through effective cold calling, email campaigns, and social media outreach. Skilled in developing and executing successful sales strategies, negotiating pricing and contract terms, and providing exceptional customer service resulting in a 90% customer retention rate. conducting market research, scheduling and conducting sales meetings, and maintaining accurate records of sales activities in a CRM system resulting in a 25% increase in sales efficiency.

Skills: -

Sales and lead generation

Communication and interpersonal skills

CRM software

Data analysis and reporting

Administrative Support

Interpersonal, Communication, and Organizational

Customer Service

Microsoft Office

Microsoft Excel

Time management

Education: -

Federal college of Wildlife Management

Diploma Leisure and Tourism (Associate degree equivalent). 2005

CourseCareer

Sales Development Representative.

University of Colorado

Agile Leadership Training

Coursera

Project Management,

Data Analytics :-

Cognos Anlytics

Data Analytics

Data Science

Data Source

Data Visualization

Data Warehouse

Data Wrangling

Excel

Data Analyst

Data Lake

NOSQL

PWID-B0270400

RDBMS

CERTIFICATIONS

SDR

Life insurance License

Project Management (Coursera)

Designing Data Lakes on AWS

Cloud Technical Essentials AWS

Agile Leadership Training

Work Experience: -

Core Services New York Brooklyn, NY Oct 2018 to March 2021

Operational Site Lead / Shift Supervisor

Provided leadership, guidance, and support to staff members.

Maintain client contact and feedback such as providing daily wakeup calls for all clients in the facility

Ensure the smooth running and supervision of all residence-related staff and services on a day-to-day basis, in order to ensure that all residence goals, targets, and performance outcomes are met on a daily/weekly/monthly basis.

Coordinate the day-to-day work of residence staff to ensure client success.

Identified and documented staff development issues and ensured staff completion of agency-mandated courses, core curriculum, and other indicated training.

Education on community health-related needs and concerns of patients, family members, and caregivers

Monitored timekeeping and processed payroll, confirming the accuracy of hours and entries for timely processing

Supported and triaged calls escalated to the Supervisor’s queue ensuring the highest level of customer service satisfaction

Ensure the smooth running and supervision of all residence-related staff and services on a day-to-day basis, in order to ensure that all residence goals, targets, and performance outcomes are met on a daily/weekly/monthly basis.

Assisted in managing the supply chain for all Covid-19 Testing microsite locations. Ensure that sites and canvassing teams are equipped with the supplies for successful testing operations.

Scheduled staff shifts to secure adequate coverage and productive workflows.

Lead, developed, and engaged in performance in a remote environment. Oriented agents on Case Investigation Call Center objectives.

Scheduled staff shifts to secure adequate coverage and productive workflows.

Ensured program compliance with all relevant government regulations.

Ensured accurate and timely submission of all program statistics and reports

MacMartha Group Queens, NY

Life Insurance Agent. April 2021 to July 2024

Assessing needs: Consulting with clients and potential clients to understand their financial goals, budget, and insurance needs

Recommending coverage: Providing rate quotes and coverage recommendations based on the client's needs

Assisting with paperwork: Helping clients complete applications and other necessary paperwork

Obtaining approval: Getting underwriting approval for the client's policy

Customizing policies: Explaining different coverage options, riders, and policy terms to help clients customize their policies

Tracking commissions: Keeping track of commissions to help build good client relationships

Updating clients: Keeping clients informed about their policy and any missed payments

Marketing: Implementing marketing strategies to promote policies and attract new customers

Educating clients: Clearly explaining insurance policies to clients to ensure customer satisfaction

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