Human Resources Employee Relations
Resume:
Adina
Towell
professional summary
Influential human resources management leader with solid background developing and enhancing organizational structures. Keep managers effective and employees satisfied with initiative-taking approaches. Maintain fully compliant and highly efficient benefits, compensation, and employee relations systems.
Willing to take on any task to support the team and help the business succeed. Offers strong analytical and continuous improvement abilities.
experience
Syracuse Rustproofing Inc., Dba Ziebart Liverpool, NY August 2021 - Current
Director HR & Compliance
Provided leadership, direction, and planning for the entire employee cycle which includes recruiting, onboarding, off boarding, employee development/training, employee benefits, and employee relations.
Evaluated company policies and procedures for effectiveness and consistency. Service 3 business entities and 4 locations across NY state.
• Coached senior management, and management on professionalism, employee matters, and overall business development. Assessed risks associated with various decisions or strategies before implementation. Reduced risk by 60% in 2023.
• Collected information and conducted research to support accurate and realistic change management within the organization. Monitored industry trends to stay current on best practices and emerging opportunities in human resources management, IT and training & development.
• Strengthened HR strategies for employee relations and management, codifying consistent standards. Collaboration with management teams to identify areas and strategies that can be accomplished with assistance from Human Resources. CATHOLIC CHARITIES OF ONONDAGA COUNTY Syracuse, NY May 2020 - August 2021 HR BENEFITS SPECIALIST
• Maintain HRIS system with employee data, Responsible for proper tracking of employee accrual,
insurance benefits and enrollments. Maintained all data changes with proper approvals for
evaluations and pay changes.
• Trained new team members on company policies, procedures, and applicable software tools related to benefits administration.
• Conducted presentations to inform employees about available benefits.
• Administered and maintained interactive process and administration for reasonable accommodation requests.
• Collaborated with internal staff and vendors to resolve difficult or sensitive insurance problems and related documentation. Assessed eligibility of employees for various benefit programs. Ensured compliance with federal, state, and local regulations related to employee benefits. Liverpool, NY 13088
W: ***********@*****.***
skills
• Benefits Administration
• Dispute Mediation
• Organizational Development
• Performance appraisals
• Onboarding programs
• HR analytics
• Leadership development
• Employee retention & relations
• ADA compliance
• Training and development
• Compliance Management
• Employee engagement
• Strategic planning
• Equal opportunity employment
• Conflict resolution
• HR policies development
• Compensation design
• Change management.
• HR technology
• FMLA administration
• Organizational culture
• Payroll coordination
• Labor law compliance
• Occupational Safety
• Payroll Administration
• Recruitment Strategy
• Policy Implementation
• Staff Supervision
• Human Resources Management
• Legal Compliance
• HRIS Management
• Employee Handbook Development
• Workers Compensation
• Analytical Thinker
• Microsoft 365 Admin
• Operations Management
• ng
WW FLOORING GROUP LLC Syracuse, NY
July 2019 - January 2020
HUMAN RESOURCE MANAGER
Provided leadership, direction, and planning for the entire employee cycle which includes recruiting, onboarding, off boarding, employee development/training, employee benefits, and employee relations.
• Established relationships with external vendors for services such as background checks or temporary staffing solutions.
• Designed and implemented employee training programs to enhance productivity and job.
• satisfaction.
• Managed unemployment claims and represented company during appeals hearings.
• Managed recruitment process, including posting job ads, screening resumes, and conducting interviews. Created onboarding materials for new hires to ease transition into company culture.
• Developed HR policies and procedures to ensure compliance with local, state, and federal regulations.
• Supported development and implementation of progressive discipline processes and corrective action determination. Responsible for all employee relations issues.
• Assisted with payroll administration, organizing timecards, absence reports and bonuses. B&B LUMBER CO Jamesville, NY
July 2017 - July 2019
HUMAN RESOURCE REPRESENTATIVE/PAYROLL ADMINISTRATOR
• Conducted regular audits of payroll data to ensure accuracy and compliance with regulations.
• Developed effective working relationships with colleagues across various departments involved in payroll process. Verified timekeeping records, ensuring accuracy and compliance with policies.
• Managed and maintained accurate records of employee eligibility, enrollments, terminations, and changes in coverage.
• Communicated with insurance carriers to resolve issues related to claims, coverage, and eligibility. Reconciled monthly billing statements for various benefits providers.
• Advised senior executive team members with compensation structure adjustments and benefit plan options.
• Participated in workforce planning initiatives by identifying future talent needs based on business goals. Facilitated open communication between employees and managers through regular check- ins or meetings.
• Administered leave programs, such as FMLA or disability leaves, ensuring compliance with applicable laws.
JOHNSON & TOWERS INC Mt. Laurel, NJ
January 2000 - June 2015
CORPORATE WARRANTY MANAGER
Prepared warranty reserve reviews and verified claims submissions.
• Maintained up-to-date knowledge of industry best practices for managing warranties.
• Provided oversight to warranty technicians on warranty claims processing.
• Developed and implemented processes for wholesale and retail warranty claims to minimize labor and material costs.
• Supported parts and after sales finance with claims forecasting and analysis.
• Restructured department to streamline picking and shipment of parts and minimize claims.
• Cross-trained staff on warranty submission process and divided workflow accordingly.
• Conducted regular audits of warranty claims to maintain compliance with company standards.
education
BA BUSINESS MANAGEMENT - Human Resource Management May 2020
SUNY EMPIRE STATE COLLEGE
GPA: 3.69
AAS BUSINESS ADMINISTRATION
May 2017
NORTH COUNTRY COMMUNITY COLLEGE
GPA: 3.85
certifications
SHRM - CP, 08/01/20
Renewal Testing scheduled 12/2024 – SHRM_SCP
references
Reference available upon request.
Contact this candidate