Customer Service Bottle

Tempe, AZ

************@*****.***

Brooke Moody

SKILLS

Dependable employee, successfully providing fast high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

EXPERIENCE

O'Kelly's sports bar & Grill- (server) 07/02/2023- current

●Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.

●Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

●Checked guests' identification before serving alcoholic beverages.

●Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Cocina Madrigal—Bartender/Server Oct 2021 - June 2023

●Head Bartender

●Serving food and drinks to bartop, walk-ins, to-go, tabletop orders

●Preparing drinks for servers, guests, bartop & tabletops

●Providing professional hospitality

●Face to Face interaction

●Handling money

●High volume

J.P Morgan Chase — Credit Card Collector/ Mortgage Loan Processor May 2017 - October 2019

●Customer Service, Problem- solving on properties

●Team Captain

●Paying close attention to details

●Handling business and Mortgage accounts, Excel

●Goals to reach a time stamp

●Active Listening

●Work from home 8 months

A.B.C Sand & Rock Mining Site — Bookkeeper/ Admin Assistant Aug 2014 - December 2016

●Quickbooks

●Managing operation reports

●Handling Cash, Billing, Ordering, Accounts

●Customer Service

●Scheduling appointments

EDUCATION - Willow Canyon HS — Graduated 2015

References:

Michelle Weaver: 480-***-****

Shiloh Eckles: 210-***-****

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