Customer Service N A
Resume:
Drawing from over ** years of robust experience in retail management, I specialize in orchestrating
operational excellence, enhancing customer satisfaction, and nurturing top-tier teams. Proficient in strategic budgeting, inventory management, and dynamic merchandising, I consistently drive bottom-line results. With a commitment to fostering collaborative environments and continuous improvement, I aim to apply my leadership prowess to catalyze growth within an innovative organization poised for success. P R O F E S S I O N A L S U MMARY
P R O F E S S I O N A L E X P E R I E N C E
CHARLES
JACKSON
A C C O M P L I S H M E N T S
CJ P E R S O N A L
I N F O R M A T I O N
Address
Austin, Texas
Phone
******************@*****.***
Austin Community College
Associates in Business Administration
May 2012
PLDC - US Army
E -4 Specialist
October 1984 - October 1992
Sidney Lanier High School
Diploma 1984
2015 Goodwill Industries Employee of the
Year
2016 Goodwill Industries International
Achiever of the Year
2018 Letter of Accommodation from
President Barack Obama
E D U C A T I O N
P R O F E S S I O N A L R E F E R E N C E S
S K I L L S & C O M P E T E N C I E S
Team leadership and development
Sales and revenue optimization
Inventory management
Customer service excellence
Visual merchandising
Staff scheduling and coordination
Performance evaluation and goal setting
Budgeting and cost control
Vendor relations and negotiation
Problem-solving and decision-making
Compliance with company policies and
procedures
Market analysis and trend identification
Training program development and
implementation
Strong communication and
interpersonal skills
DESIGNER SHOE WARESHOUSE (DSW)
Assistant Store Manager May 2022 - Present
Direct and optimize daily operations of a DSW retail shoe store, overseeing strategic production management, dynamic merchandising, meticulous inventory control, and precise budgeting. Spearhead comprehensive training programs for staff, instilling clear goals and specific expectations to drive exceptional performance in retail operations and customer service. Cultivate a culture of continuous improvement by providing strong mentoring and development opportunities, fostering individual growth, and promoting outstanding performance to elevate employee morale and productivity.
Implement and enforce rigorous safety standards to uphold a secure work environment, ensuring compliance with regulatory guidelines and promoting the well-being of all staff members. AUSTIN, TX
GOODWILL INDUSTRIES
Senior Store Manager August 2002 - August 2020
Orchestrated daily operations encompassing production, merchandising, inventory control, budgeting, record-keeping, and elevated customer service standards within the store. Cultivated a high-performance team through comprehensive training and clear goal-setting in both retail operations and production management, fostering a culture of excellence and accountability. Nurtured staff potential through personalized mentoring, recognizing and promoting outstanding performance to maintain elevated levels of employee morale and engagement. Established and rigorously enforced safety protocols, ensuring a secure work environment for all staff members and maintaining compliance with regulatory standards. AUSTIN, TX
RENT AMERICA
General Manager October 1992 - June 2002
Orchestrated the seamless opening and closing procedures of the store, ensuring a smooth transition between shifts.
Diligently managed auditing accounts, adhering to strict timelines and maintaining accuracy. Led comprehensive training initiatives for the frontline staff, emphasizing exceptional customer service and operational excellence.
Demonstrated adeptness in procurement, successfully sourcing products for multiple stores across the Austin area, contributing to overall organizational growth and success. AUSTIN, TX
UNITED STATES ARMY
E-4 Specialist October 1984 - October 1992
Built platoon barracks on Fort Sam Houston, ensuring efficient and safe living quarters for personnel. Set up antennas in remote locations to establish vital communication links between units. Maintained daily upkeep of vehicles and conducted inventory management to ensure operational readiness. Supported leadership in administrative tasks, such as maintaining personnel records and reports. FORT HOOD, TX
Marilyn Duggan
Link Williams
Charles Manor
SAM’S CLUB
Team Lead - Merchandise Team September 2020 - April 2022 Collaborated with cross-functional teams to execute promotions and seasonal displays, enhancing the customer shopping experience.
Analyzed sales data and market trends to identify opportunities for product assortment optimization and new product introductions.
Maintained visual merchandising standards in accordance with company guidelines and brand standards. Fostered strong vendor relationships to negotiate favorable pricing and terms, ensuring cost-effective procurement of merchandise.
Led a large team of merchandising associates, fostering a collaborative and high-performance work environment.
AUSTIN, TX
Contact this candidate