Customer Service Inventory Management
Resume:
JOHN DELA CRUZ
San Mateo, CA ***** ***************@*****.*** 650-***-****
SUMMARY
Experienced, hardworking professional with a strong background in logistics, inventory management and customer service. Knowledge and skills in chemical handling, equipment operation, materials loading, and worksite safety. Proven ability to manage and handle goods efficiently and provide high-quality service in both retail and operational settings. Adept at working in fast-paced environments and committed to ensuring accuracy and efficiency in all tasks. Capable of performing manual labor, heavy lifting, and repetitive tasks. Fluent in English with basic comprehension and verbal Tagalog language skills. WORK EXPERIENCE
See’s Candies, South San Francisco, CA 10/2024 – Present Seasonal Wrap Machine Operator/Utility Worker
• Control machines and equipment and make adjustments preparatory to packing
• Examine products for conformity to solidification, gloss, and uniformity of coating
• Perform general labor tasks throughout facility including packing, stocking and weighing products
• Responsible for complete operation, care, and adjustment of chocolate coating lines Ricoh-USA, Concord, CA 12/2009 – 04/2024
Field Service Representative
Coordinated with clients to address/resolve issues related to account management and tech support
Ensured high service standards for contracted sites including Google, Palantir, Exponent, and Zynga
Managed services accounts for tech and consulting companies
Oversaw logistics, shipping and receiving, mailing, copy center, and technical support for each account ADT, Brisbane, CA 08/2018 – 04/2009
Installation Technician
Conducted walk-throughs with customers to explain system functions and ensure satisfaction
Documented details, billed customers, and managed inventory of parts
Installed and programed wireless hardware/security systems for residential and commercial clients Oh My Green, South San Francisco, CA 07/2017 – 04/2018 Warehouse Associate
Delivered goods to various tech companies and maintained organized stock levels in warehouse
Handled the loading and unloading of goods
Prepared deliveries for shipment and ensured accurate inventory management UCSF Medical Center, San Francisco, CA 05/2004 – 10/2015 Nutrition & Food Services Procurement Manager
Adhered to safety and infection control policies and maintained strong relationships with suppliers
Conducted accurate inventory counts and ensured timely distribution to the food service departments
Managed the receipt, stocking, and distribution of food supplies in a medical setting
Monitored pricing/availability of food products to make informed decisions and mitigate supply chain Sears, San Mateo, CA 09/2002 – 05/2004
Shipping & Receiving Clerk
Handled loading and unloading products from trucks using pallet jacks and dollies
Ensured products were delivered to proper departments MILITARY EXPERIENCE
United States Air Force 07/1999-09/2002
Airman
Provided administrative and technical support to military personnel
Reviewed and revised military orders and letters for commanding officers and enlisting members CERTIFICATIONS
HAZWOPER October 18, 2024
CPR and First Aid Certification October 9, 2024
Confined Space October 8, 2024
Traffic Control October 7, 2024
Lead Worker October 2, 2024
Mold Awareness September 27, 2024
Asbestos Abatement September 26, 2024
OSHA 10 September 20, 2024
EDUCATION
Young Community Developers (YDC), San Francisco, CA 08/2024 – 11/2024 Environmental Technician Training Program
Attended educational workshops and seminars on pollution prevention and environmental protection
Executed environmental safety practices through risk assessments
Implemented safety protocols in various field environments
Participated in framing and demolition projects and assisted with clean-up process
Received hands-on training and obtained multiple certifications United State Air Force 2000
Information Management Certification
Carlmont High School, Belmont, CA 1997
High School Diploma
Contact this candidate