Customer Service General Manager
Resume:
DAVID J. DEREWICZ
***********@*****.***
PERSONAL SUMMARY
A results-oriented, entrepreneurial, and self-motivated leader who is an expert at prospecting and closing sales. Operating with a sense of urgency when driving revenue and increasing profits, I have honed the ability to balance client needs with company products and services. In addition to my strong customer service competencies, I bring 35 years experience from the restaurant, hospitality and catering industries. I am pursuing an opportunity with a company who employs high energy professionals to instill the value of teamwork to advance growth.
SKILLS
Hiring/Training / Scheduling Staff/ HR Needs
Team Building / People Development (all levels) / Staff Retention
Processed all Weekly Payroll
Full P & L responsibility
Purchasing / Inventory Management
Established / Monitored Group Buying Bids for Multiple Units
Quality Assurance / Consistency of Product
Facilities / Safety Management
Customer Service / Guest Relations
Cost Containment / Cost Control
Policies and Procedures
Initiated / Approved all Marketing and Ad Campaigns
Strategized / Implemented all Social Media
PROFESSIONAL EXPERIENCE
Chef’s Expressions Catering & Event Design - Baltimore Maryland
General Manager, December 2017 – March 2020
Provided direction and supervision to catering sales team responsible for generating $3 million annually, in corporate and private events throughout the Delmarva region and DC markets. In this role, I was accountable for the company’s largest-scale corporate clients from the pharmaceutical, medical, technology and higher learning business sectors.
The Oregon Grille - Hunt Valley, Maryland
General Manager, October 2016- November 2018
Responsible for all aspects of a $3.2 million/yr fine dining white table cloth restaurant.
Ruth’s Chris Steak House and Havana Club – Baltimore, Maryland
General Manager, April 2013 – September 2016
Accountable for all aspects of a 300+ seat fine dining, corporate franchise unit with $5.1 million/yr sales concurrently with Havana Club, a $1million/yr upscale night club.
Ruth’s Chris Steak House – Pikesville, Maryland
AGM, April 2013 – March 2016
Responsible for hiring, training and managing a staff of 50+ for a 250 seat fine dining restaurant, bar and catering operation. Worked seamlessly with the GM and Catering Manager to increase unit sales. Achieved a consistent 12% YOY increase which led to the promotion of GM for the Baltimore Ruth’s Chris and Havana Club location.
The Prime Rib Restaurant Inc. – Baltimore, Maryland
General Manager, June 1998- December 2012
Managed all aspects of a $4.8 million/yr fine dining restaurant. Consistently grew customer base resulting in increased annual sales from $1.9 million in 1998 to $4.8 million in 2012.
Honors & Activities
Baltimore Accelerent Networking Membership (2018-2020)
Baltimore Area Concierge Association (BACA) Board Member (1999-2006)
Historic Charles Street Association (HCSA), President 2001, Exec BOD (1999-2005)
ZAGAT Guide - Awarded #1 Food, #1 Service (1999-2012)
Baltimore Magazine - Awarded "Best of Baltimore" for Best Service, Best
Steakhouse, Best Seafood, Best Bartender, Best "Romantic" (1999-2012)
Wine Spectator, "Award of Excellence" (2000-2016)
DiRona Award – (1999-2017)
Silver Plate Award Food Management, IFMA (2011)
Esquire Magazine, “Top 20 Steaks in America” (2010)
Additional Information
As an experienced restaurateur and operator, I possess the required skills, leadership traits, and vision to increase revenue, hire, train, and motivate staff to increase the current customer base and attract new customers. My proven leadership at The Prime Rib resulted in being ranked #1 Food and #1Service by ZAGAT Guide for multiple years, recognized by the DiRona Award every year, and acknowledged by The Wine Spectator for the "Award of Excellence" for over 15 Years.
Education
Towson State University, Elementary Education
References Available on Request
DAVID J. DEREWICZ
***********@*****.***
Biography
David Derewicz is a passionate 35+ year hospitality industry professional with a proven track record of increasing sales, decreasing costs, skilled at staff retention and management development. For 15 years he presided as General Manager for The Prime Rib Inc. For two years he managed restaurants for Ruth’s Chris Steak House at the Pikeville, MD location as well as the Water Street restaurant and concurrently the Havana Club; an upscale nightclub owned by the same company. In these roles, David was responsible for all areas of operation including budget, P&L accountability, food and beverage purchasing, recipe adherence, marketing, staff recruitment and training, and the financial management of this 4.8 million/yr. award winning, fine dining concept.
In his tenure, David has demonstrated superior leadership, organizational, and customer service skills. He is driven to motivate and educate a staff to attract and retain a solid and growing customer base. This has resulted in a proven track record of substantial increases in bottom-line profitability. Most notably, during the economic downturn, through proactive innovation and aggressive marketing, he was able to avoid annual sales losses, and showed consistent growth in 2009 and thereafter.
His product knowledge and insight spans liquors and wines, continental and multiple cuisines, service techniques and POS system operations. He exhibits well-developed interpersonal skills, stresses the importance of a safety-conscious team-oriented approach with staff, and reacts fast and adequate to trends and market conditions.
He managed staff teams of 80+ employees, including 4 managers; all direct reports. He effectively lead and motivated employees through the implementation of in-house training and multi-level marketing initiatives, resulting in increased productivity levels and employee satisfaction and superior retention.
David has held several professional and civic positions which include membership in the Baltimore Accelerent Networking Association, Past President of the Historic Charles Street Association and affiliate board member of the Baltimore Area Concierge Association. His awards are many including ZAGAT Guide - Awarded #1 Food, #1 Service (1999-2012), Baltimore Magazine - Awarded "Best of Baltimore" for Best Service, Best Steakhouse, Best Seafood, Best Bartender, Best "Romantic" (1999-2012), Wine Spectator, "Award of Excellence" (2000-2012), DiRona Award – (1999-2012), Silver Plate Award Food Management, IFMA (2011), Esquire Magazine, Top 20 Steaks in the U.S. (2010), AOL “Luxist Award” 2011.
Contact this candidate