Customer Service Truck Driver

LISA HENRY

Memphis, TN I 901-***-**** I **********@*****.***

EXPERIENCE

Truck Driver – Covenant (07/2024 – Present)

Pick up goods and materials, verify loads for accuracy, and deliver them as instructed. Responsible for basic vehicle maintenance; comply with all safe and work practices, policies, and processes always. Complete and verify paperwork for accuracy.

Security Patrol Officer – Allied (03/2023 – 07/2024) Securing the premises and personnel by staying on patrol, monitoring surveillance equipment, performing building inspections, guarding entry points, and verifying visitors and keying in trucker’s information. Processors – Nike (09/2022 – 05/2023)

Receiving and processing merchandise by scanning items and packaging them up for shipment, made sure merchandise was not damaged and ready for shipping. Auditor – Eversana (05/2020 -09/2022)

Kept a count of all items, checked quality of all items, looked for damages, checked production codes on all times to be shipped out.

Customer Service Rep – LSO (01/2019 – 2021)

Respond promptly to customer inquiries and concerns via phone. Resolved customer issues and complaints effectively and efficiently. Manage high volumes of inbound and outbound calls. Dispatched drivers for deliveries.

Packaging Operator – Onyx (02/2015 – 05/2019)

Counted and inspected medical devices, packaged items for shipment, keyed in information of extra items for restock. Made sure the area ran smoothly.

Customer Service Manager – Walmart (03/2012 -05/2015) Responsible for the overall success of the department and for ensuring that customers are happy with the service they receive, overseeing the day to day operations, training new staff, setting goals, monitoring progress of the team.

Franchise Owner – Jan Pro (02/2006 -03/2012)

Cleaned offices by making sure the floors, carpet, windows and walls were properly cleaned. Maked sure the restrooms were cleaned and disinfected. Built great relationships with clients. Data Entry Operator – Schering Plough (01/2000 – 02/2006) Adjusted and entered in timecard, entered in data into the system, did pay roll, create reports and distribute throughout department, created files for new hires. Shipping and receiving clerk – Ingram Micro (03/1996 -02/2000) Receive and shipped freight, did inventory control, added and deleted location for products, tracked inventory for shipment, inspected all goods, operated forklift. International Team Lead – FedEx (12/1990 – 09/1997) Scanned packaged, unloaded packages from aircraft, inspected items, drove freight to aircraft and trucks, made sure all addresses were correct, disposed damaged items, delegated responsibilities amongst team members.

EDUCATION

Hamiliton High School 06/1987 – Graduated

Diploma

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