Customer Service Quality Assurance
Resume:
Matthew Lau
Roebuck, SC *****
****************@*****.***
Summary
Talented Production Worker with 5 years of experience in warehouse and manufacturing environments. Focused on being productive and safety-minded at all times. Proven provider of low-risk production and manufacturing services. Travel business student with a background in ticketing and reservations. Strong technical proficiency with a work history in customer service. In-depth knowledge of Sabre coupled with ticketing and reservation abilities. Proven history of problem-solving and customer service skills.
Skills
Quality assurance standards
Equipment calibration
Product packaging
Quality inspections
Machine setups
Shipment preparation
RFID tools
Documentation ability
Loading and unloading protocols
Assembly procedures
Experience
January 2018 to Current
Eberspatcher SPARTANBURG, South Carolina
Production Team Member
Operated [Tool] to scan over [Number] packages daily to verify proper shipping information.
Assisted [Number] sorters by loading trucks with assigned packages for [Number] routes.
Shrink wrapped products on over [Number] pallets per day using [Tool].
Rotated [Type] and [Type] products to assist with inventory management organization.
January 2014 to January 2017
Group One Automotive Mobile, AL
Customer Service Agent
Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Utilized active listening and communication skills to address customer inquiries and escalate issues to the supervisor.
Met or exceeded call speed, accuracy, and volume benchmarks consistently.
Educated clients on navigating company systems and working within established frameworks to obtain desired services.
Responded to customer requests for unavailable products and suggested other suitable options.
Answered [Number]+ inbound calls per day and directed to individuals or departments.
Education and Training
Dordt College Sioux Center, IA
Some College (No Degree) History Teacher Education
Minor in Political Science
Major in History
Certifications
Ticketing and reservations Travel Business Degree at Associated Schools Inc. N. Miami Beach, FL
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