Customer Service Care
Resume:
Nona Haycock
Price, Utah *****
**********@*****.***
PROFESSIONAL SUMMARY
Committed and hardworking Customer Service Representative with 5 years plus of experience processing transactions and assisting customers. Dedicated to answering customer’s questions and resolving issues with their accounts. Creative problem solver versed in customer service.
SKILLS
Engage with customer readily
Excellent Phone Skills
Outgoing Personality
Excellent Resolution Skills
Excellent in Microsoft Operations
Team Player
Word Processing Experience
Strong Work Ethic
Active Listening
Empathy for Others
Accurate Cash Handling
Professional customer service
WORK HISTORY
CUSTOMER CARE ADVOCATE
AMAZON PHARMACY Price, UT 02/2022 to 11/01/2024
Inbound and outbound calls to administer accounts for PillPack and Amazon Pharmacy customers that gives them all their medications in convenient tear off packets or in bottles
Excellent Handle of high call volumes
Simultaneously use of several computer programs to administer customer accounts
Assist customers with medication orders, tracking shipments
Complete enrollments for new accounts
Communicate co-pays, verify insurance
Adhere to current guidelines and policies
CUSTOMER CARE ASSOCIATE
ROI SOLUTIONS Price, UT 04/2021 to 02/2022
Call Center Environment - Work At Home First Contract - Texas Rent Relief
Daily enrollment of applicants for Texas Rent Relief because of job loss or other circumstances during the Covid-19 Epedemic
Outbound calls to applicants to obtain missing information or documents
Adherence to current guidelines and policies
Adherence to daily goals for processed applications
Second Contract - Healthy Benefits Plus
Assisted members with orders for their healthy benefits comprising of eligible Over-the-Counter products through Wal-Mart site. Verified monthly or quarterly benefits
CASHIER, SALES FLOOR ASSOCIATE 07/2020 to 04/2021
HARBOR FREIGHT Price, UT
Assisted customers locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Built customer loyalty and retention by delivering excellent shopping experiences.
Processed POS transactions, including checks, cash and credit purchases or refunds.
SUPERVISOR SALES FLOOR CREW, LEAD CASHIER 01/2018 to 03/2020
DESERET INDUSTRIES Price, Utah
Directed team of cashiers to maximize performance and deliver exceptional service to every customer.
Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
Mentored other store employees in customer service and assistance to help improve overall satisfaction.
Assisted customers by answering questions and fulfilling requests.
MAINTENANCE WORKER 12/2010 to 04/2017
MY SENTINEL PROPERTIES Price, Utah
Safely and effectively handled wide range of cleaning products and solutions.
Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
Followed instructions, both orally and written from Supervisor regarding daily job tasks and duties.
Maintained, utilized, tracked and reported inventory of various products, tools and equipment.
FRONTLINE CASHIER 09/2014 to 11/2016
WAL-MART Price, Utah
Assisted over 50 customers per day complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Processed POS transactions including checks, cash and credit purchases, gift cards and EBT transactions.
Approached every question or concern with calm and level-headed approach to successfully address any need.
Greeted customers and responded to requests for information
EDUCATION
Bachelor of Science Communicative Disorders 05/2011
Utah State University, Logan, UT
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