Administrative Assistant Customer Service
Resume:
EMPLOYMENT HISTORY
Administrative Assistant, Tierra Point Memory Care LLC, Glendale, AZ JUN 2017 - DEC 2018
Assistant, Private, Glendale, AZ
APR 2017 - OCT 2017
Customer Service Representative, Safeway Corp, Phoenix, AZ 2711 chameleon Dr, Killeen, US, 76549
**********.**********@*****.***
AMANDA SONNICHSEN
ADMINISTRATIVE ASSISTANT
PROFESSIONAL SUMMARY
Administrative Assistant with extensive experience enhancing office efficiency and fostering a supportive environment. Proficient in data entry, schedule management, and customer relations, with a strong commitment to maintaining privacy and data accuracy. Demonstrates exceptional organizational skills and a collaborative approach to streamline processes and improve operational efficiency. Resolved resident issues, ensuring policy compliance and effective resolution. Enhanced office efficiency through precise administrative task execution. Maintained patient portal with focus on privacy and data accuracy. Cultivated strong relationships with staff and guests for a supportive environment. Streamlined administrative processes, ensuring HIPAA compliance and privacy. Managed patient portal updates with unwavering commitment to HIPAA compliance, safeguarding resident privacy while optimizing data accuracy. Skillfully addressed resident concerns using company policies, creating a harmonious environment for all stakeholders. Implemented new filing and bookkeeping systems, significantly improving operational efficiency and reducing administrative bottlenecks. Supported child development and emotional growth through nurturing environments. Managed diverse household services, enhancing family quality time. Organized family schedules and events, improving time management. Handled confidential situations professionally, maintaining client trust. Streamlined operations for pet care and bill management, boosting efficiency. Orchestrated comprehensive family scheduling and event planning, demonstrating strong organizational skills and attention to detail. Provided empathetic support during sensitive situations, maintaining utmost professionalism and confidentiality in all client interactions. Implemented efficient systems for pet care, phone screening, and bill management, streamlining household operations and maximizing productivity. Optimized family routines by identifying areas for improvement and implementing solutions, resulting in enhanced time management and quality of life. Resolved technical issues, enhancing customer satisfaction and loyalty. Addressed inquiries, improving service efficiency and client engagement. Handled requests, boosting engagement and facilitating informed decisions. Managed tasks precisely, ensuring smooth operations and workflow. Streamlined inquiry process, reducing response time and increasing satisfaction. Analyzed customer feedback patterns, identifying key areas for service improvement and implementing targeted solutions. Fostered strong relationships with cross-functional teams, enhancing problem-solving capabilities and improving customer issue resolution. Meticulously documented customer interactions, creating a valuable knowledge base for future reference and training purposes. Optimized customer service processes, leading to measurable improvements in response times and client satisfaction rates. Cultivated strong partnerships across departments, enhancing problem-solving capabilities and expediting issue resolution for customers. Created comprehensive documentation of customer interactions, building a valuable knowledge base for future reference and training. AUG 2016 - MAY 2017
Paraprofessional Educator, DVUSD, Peoria, AZ
FEB 2013 - AUG 2016
Assistant Store Manager, Hissyfits Resale, Phoenix, AZ DEC 2002 - NOV 2003
Receptionist, GO Media Productions, Scottsdale, AZ DEC 1999 - DEC 2002
Bakery Clerk/Baker, Safeway, Flagstaff, AZ
Enhanced student engagement by implementing behavior modeling techniques. Supported teachers with classroom management, improving educational efficiency. Collaborated on academic plans, optimizing student outcomes and growth. Designed lesson materials, boosting curriculum delivery and student interaction. Assessed student assignments for quality, offering constructive feedback to drive academic improvement and goal achievement. Collaborated on multidisciplinary teams to develop and execute holistic action plans, ensuring comprehensive support for student success. Fostered inclusive learning environments, implementing tailored strategies to address diverse student needs and promote academic growth. Partnered with teachers to refine classroom management techniques, enhancing overall educational effectiveness and student engagement. Developed creative lesson materials that sparked student interest, leading to increased participation and improved comprehension of complex topics. Conducted thorough assessments of student work, providing actionable feedback that drove measurable improvements in academic performance. Oversaw store operations, ensuring smooth opening and closing routines. Forecasted consumer trends through market analysis, enhancing inventory management. Optimized budget by tracking expenses, achieving financial targets. Balanced daily sales and managed transactions, ensuring accurate financial records. Coordinated staff schedules to meet service demands efficiently. Streamlined opening and closing procedures, significantly reducing operational time and increasing overall store efficiency. Coordinated with team members to create effective schedules, ensuring optimal coverage and maintaining high service standards. Managed complex financial tasks including sales reconciliation, tax calculations, and bookkeeping, maintaining accurate records in Quickbooks. Implemented cost-saving measures and budget control strategies, successfully meeting financial targets and reducing unnecessary expenditures. Streamlined store operations, enhancing efficiency in opening and closing procedures while maintaining high service standards and accurate financial records. Analyzed market trends to optimize inventory management, implemented cost-saving measures, and successfully met financial targets through strategic budget control.
Greeted visitors, ensured efficient office operations, boosted client satisfaction. Coordinated shipments, improved delivery efficiency, optimized logistics. Managed calls, resolved inquiries, enhanced communication channels. Screened visitors, maintained security, supported office collaboration. Prepared documentation, cataloged media, maintained accurate records. Streamlined communication processes, effectively handling inquiries from clients and vendors, leading to improved client satisfaction and efficiency. Provided comprehensive administrative support to 13 professionals, expertly managing schedules, appointments, and diverse office tasks. Fostered strong relationships with vendors and contractors, aligning orders with management specifications and optimizing procurement processes. Implemented new system for cataloging media videos and maintaining records, significantly enhancing office efficiency and information retrieval. Streamlined office operations, enhancing client satisfaction and communication efficiency. Implemented new media cataloging system, significantly improving information retrieval.
Coordinated with vendors and contractors to optimize procurement processes. Provided comprehensive administrative support to 13 professionals, managing diverse office tasks.
Trained new bakery staff, enhancing team efficiency and satisfaction. d h d ff l
Ensured cash accuracy, meeting customer needs effectively. Decorated bakery goods, boosting reputation and sales. Managed inventory and expenses, optimizing operations. Built and maintained positive vendor relationships. Implemented efficient inventory management system, reducing waste and ensuring optimal stock levels for bakery products. Streamlined bakery operations, leading to increased productivity and customer satisfaction in high-volume retail environment. Fostered strong team dynamics, mentoring new hires and promoting a culture of excellence in bakery department. Introduced creative merchandising techniques, enhancing product appeal and driving sales growth for bakery items. Analyzed sales trends and customer preferences to optimize product mix and pricing strategies, boosting bakery profitability. Pioneered creative bakery displays, elevating product appeal and driving substantial sales growth for specialty items. MAY 1999 - DEC 1999
Lead Cashier, Spencer’s, Flagstaff, AZ
FEB 1998 - AUG 1999
Front Desk Receptionist, Alpine Animal Clinic, Flagstaff, AZ EDUCATION
MAY 1998 - JUN 2001
GED, Sinagua, Flagstaff, AZ
SKILLS
Educational Support Behavior Modification
Organizational Skills Schedule Management
Managed product stock placement, enhancing customer engagement and boosting sales. Processed transactions efficiently, maintaining high accuracy in cash handling. Resolved technical issues with POS systems, ensuring seamless customer service. Maintained comprehensive product knowledge, effectively addressing customer queries. Drove sales through strategic merchandising, optimized POS operations, and maintained impeccable accounting accuracy, enhancing overall store efficiency. Ensured precise inventory management, swiftly resolved POS system issues, and maintained up-to-date product knowledge for superior customer service. Fostered seamless teamwork in stock management, from unloading to display, while providing responsive customer support and efficient payment processing. Implemented creative merchandising strategies to captivate customers, while adapting quickly to POS system challenges for uninterrupted service. Consistently reconciled accounting discrepancies, optimized cash handling procedures, and streamlined inventory processes for improved operational efficiency. Spearheaded inventory optimization, reducing stockouts and boosting sales. Implemented efficient cash handling procedures, minimizing errors and enhancing customer satisfaction.
Managed phone inquiries, efficiently directing calls to enhance client satisfaction. Updated patient records, ensuring accurate billing and treatment plans. Maintained clean, welcoming reception areas, improving client experience. Coordinated with vendors to ensure timely deliveries and smooth operations. Drafted error-free correspondence, supporting seamless communication. Orchestrated seamless front desk operations, enhancing client satisfaction through efficient scheduling, record management, and warm, professional interactions.
Maintained meticulous patient records and billing information, ensuring accuracy and compliance while streamlining veterinary office processes. Fostered positive relationships with pet owners, staff, and vendors, creating a welcoming environment and facilitating smooth clinic operations. Optimized front office efficiency by implementing improved filing systems and communication protocols, reducing wait times and enhancing patient care. Provided crucial administrative support to veterinary staff, enabling them to focus on animal care while ensuring a well-organized, client-friendly clinic. Streamlined front desk operations, reducing wait times and enhancing patient care through efficient scheduling and record management. Data Entry Computer Troubleshooting
Computer Proficiency Customer Relations
Communication Administrative Support
Project Coordination Time Management
Conflict Resolution Team Collaboration
Event Planning Record Keeping
Office Management
REFERENCES
Joel Anderson
Fred Gomoll
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