Customer Service Data Entry

AMANDA AUSTIN

727-***-**** New Port Richey, FL ******.********@*****.***

S U M M A RY

Competent, compassionate, and empathetic Secretary with years of experience in the Customer Service industry. An accomplished delegator for responsibilities spanning spreadsheets and data entry, effective communication, conflict resolution, and prioritization. Works well under pressure with a persistent, determined, and goal-oriented outlook. Focused on embracing new career opportunities whereby my background and education are conducive to achieving goals and excelling with respect to the customer experience. P R O F E S S I O N A L S K I L L S

Spreadsheets and data entry Customer Service

Microsoft Office Multitasking

Conflict Resolution Patience and Empathy

Typing 90 WPM Filing and Data Archiving

Effective Communication Office Management

W O R K E X P E R I E N C E

Secretary

Mar 2021 - Current

AB Door and Window,

• Answered multi-line phone systems and enthusiastically greeted callers.

• Scheduled appointments and conducted follow-up calls to clients.

• Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.

• Entered data into the system and updated customer contacts with information to keep records current. Chiropractic Assistant Sep 2019 - Mar 2021

Choice Wellness Chiropractic,

• Participated in relevant training sessions to enhance professional skills and stay current with industry trends.

• Managed high-volume workloads, ensuring timely completion of all assigned tasks and projects.

• Optimized workflow efficiency, adapting quickly to changes in policies or procedures related to transaction processing.

• Demonstrated strong attention to detail while validating critical information contained within each transaction. New Homes Sales Representative

Nov 2016 - Sep 2019

Drees Homes,

• Customer-oriented environment.

• Customer service in the office and by phone.

• New home sales.

• Set up contract appointments.

• Made brochures for the company.

• Kept count of traffic flow and entered the data into the company software.

• Opened and closed the office.

Private Nanny Mar 2015 - Nov 2016

• Played games, worked on puzzles, and read books to young children.

• Oversaw household duties such as light housekeeping tasks or running errands when required.

• Built positive and nurturing environments to support child social and emotional growth. E D U C AT I O N

High School Diploma

Musselman High School Inwood, West Virginia

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