Patient Care Medical Equipment
Resume:
SYNTHIA
BENTON
ROARK
******************@*****.**
m
Hot Springs Village, AR 71909
Bold Profile
Driven healthcare professional with a proven track record at Healthmart Home Medical and Oxygen, excelling in HIPAA compliance and fostering strong patient relationships. Expert in leveraging clinical documentation and compassionate patient care to enhance patient satisfaction. Demonstrates exceptional teamwork and problem-solving abilities, contributing to improved operational efficiency and patient care standards.
PROFESSIONAL SUMMARY
SKILLS
• HIPAA Compliance
• Patient confidentiality
• Patient Registration
• Scheduling appointments
• Insurance Verification
• Medical Billing
• Clinical Documentation
• Compassionate patient care
• Healthcare ethics
• Teamwork and Collaboration
• Customer Service
• Problem-Solving
• Time Management
• Attention to Detail
• Problem-solving abilities
• Multitasking
• Collaboration and Teamwork
• Multitasking Abilities
• Adaptable and Flexible
• Reliability
• Excellent Communication
• Critical Thinking
• Organizational Skills
• Team Collaboration
• Active Listening
• Effective Communication
• Adaptability and Flexibility
Organization and Time
Management
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• Decision-Making
• Cash Handling
• Relationship Building
• Patient Scheduling
NPMC - ER Admissions
Hot Springs, AR • 07/2024 - 09/2024
Healthmart Home Medical and Oxygen - Durable Medical Equipment Specialist
Hot Springs Village, AR • 04/2013 - 12/2023
WORK HISTORY
Contributed to a positive work environment by collaborating effectively with team members across various departments.
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Managed patient records accurately, ensuring thorough documentation for billing purposes and future care needs.
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Ensured accurate data entry into electronic health record systems, reducing potential errors that could impact patient care or billing processes.
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Maintained up-to-date knowledge of industry trends and advancements, staying ahead of the curve in providing top-quality solutions for clients.
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Conducted comprehensive assessments to determine appropriate equipment selections, optimizing patient comfort and functionality.
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Participated in regular continuing education courses to enhance professional development within the industry.
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Developed strong relationships with referral sources such as physicians, therapists, and case managers to grow business opportunities.
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Maintained detailed records of all equipment transactions, ensuring regulatory compliance and timely submission of documentation.
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Organized efficient delivery schedules for prompt delivery of essential medical equipment to patients in need.
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Enhanced customer relations with thorough follow-up communication, ensuring optimal equipment performance and addressing concerns.
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Collaborated with healthcare professionals to devise customized care plans for patients requiring durable medical equipment.
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• Flexible Schedule
Documentation and
Recordkeeping
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• Computer Proficiency
• Insurance Authorizations
• Team building
• Data Entry
• Self Motivation
• Interpersonal Skills
• Goal Setting
• Professionalism
• Office Coordination
Calendar and Appointment
Management
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Henderson State University
Arkadelphia, AR
N/A: Sociology
Lakeside High School
Hot Springs, AR • 05/1986
High School Diploma
EDUCATION
Assisted patients in navigating complex insurance requirements related to obtaining necessary durable medical equipment coverage.
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Educated patients on proper usage and maintenance of their durable medical equipment, promoting safety and longevity.
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Improved patient satisfaction by providing personalized durable medical equipment recommendations based on individual needs.
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Provided excellent customer service by addressing any concerns or questions promptly while maintaining a professional demeanor at all times.
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