Customer Service Representative
Resume:
G
Grace Grant
Gracegrant**@yahoo.c
om
Brooklyn, NY 11210
SUMMARY
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. SKILLS
Data Entry
Paperwork Processing
Appointment Scheduling
Scheduling
Problem-Solving Abilities
Customer Service
Filing
POS Systems Expert
Staff Training
Problem Resolution
Active Listening
Order Processing
Sales Closing
Clerical Support
Software CRM System Proficiency
Documentation
Client Relations
Customer Relations
Order Fulfillment
Reading Comprehension
EXPERIENCE
Customer Service Representative
New York, NY
Aramark Services Inc / Jun 2011 to Sep 2021
Handled customer inquiries and suggestions courteously and professionally. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times. Security Officer
The Bronx, New York
Us Open Tennis Championships/ Aug 2010 to Sep 2014 Checked for safety hazards and took corrective action when necessary. Monitored surveillance cameras and responded to suspicious activity. Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance. Assisted with crowd control during large events held at the facility. Guarded restricted areas to prevent unauthorized entry. Verified photo IDs and tickets to allow guests passage. School Bus Monitor
Queens, NY
Logan Bus Company Inc./ Sep 2009 to Jun 2011
Worked with bus driver and parents to meet specialized needs of passengers. Completed timely and detailed incident reports, following corporate guidelines for accurate recordkeeping.
Supervised and assisted special-needs passengers, offering individual adult attention during transport.
Enforced State safety guidelines for passenger transportation to keep children safe and driver free of distraction.
Customer Service Representative
New York, NY
Madison Square Garden, MSG/ Aug 1996 to May 2011
Handled customer inquiries and suggestions courteously and professionally. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered constant flow of customer calls with minimal wait times. Service of food and beverage which also includes alcoholic beverages. Training new employees.
Office Clerk
Brooklyn, NY
Human Resources Of Bid Administration / Aug 1992 to Oct 1995 Interacted with customers by phone, email, or in-person to provide information. Provided clerical support to company employees by copying, faxing, and filing documents.
Responded to inquiries from callers seeking information. Maintained organized files and stocked supplies to support team needs and maximize performance.
Data Entry, faxing filing copying and organizing insurance files. EDUCATION AND TRAINING
Sixteen Hour On The Job Training Course
New York Career Training And Advancement Jul 2024
New York, NY
Eight Hour Pre-Assignment Training Course
New York Career Training And Advancement Jul 2024
New York
General Education
Tilden High School Jun 1997
Brooklyn, NY
Culinary Arts Certification : Art And Preparation Of Food South Bronx Job Corps Aug 1990
The Bronx, NY
Certificate Of Completion : Dental Assistant
New York University of Dentistry Jul 1990
New York, NY
General Equivalency Diploma : General Education
Linden Learning Center Aug 1988
Brooklyn
CPR/AED: Certicate of CPR/AED: Adult, Child,Infant+First Ai American Heqlth Care Academy
New York, NY
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