Social Media General Manager
Resume:
CARLOS FLORES
Kissimmee, FL 34744
PROFILE
Hotel Manager with a warm and
friendly demeanor always! Skilled at
conflict resolution. Team builder who is
acutely attentive to employees’ and
guests’ needs. Punctual problem
solver and avid multitasker. Track
record of being an essential part of
the management team and
instrumental in providing effective
solutions that produce immediate
impact and contribute to the
establishment’s long-term success.
CONTACT
PHONE:
LINKEDIN:
https://www.linkedin.com/in/carlos-
alberto-flores-3162474b/
************.*******@*****.***
ACTIVITIES AND INTERESTS
Great food
CrossFit
OCR
Golf
Bowling
Family
KEY SKILLS AND SOFTWARE
Aloha
OPERA
IN-TIME
QuickBooks
Staff Training & Coaching
Payroll & HR
Reconciliations
Cash-Flow
Financial Statements
Journal Entries
Advance Microsoft Office
Forecasting
Budget Management
WORK EXPERIENCE
General Manager
Ramada Gateway Hotel, Kissimmee, FL
2018-2022
Supervise hotel staff. Improve staff performance through training, attention to detail and empathetic problem-solving methods. Assist with the preparation of staff assessments. Resolve staff and guest conflicts in a professional courteous manner. Inventory and order business supplies. Responsible for guest billing and settling payment disputes. Admin tasks as needed including bookings, check-ins, answering phones, responding to email and social media inquiries.
Controller
Ramada Gateway Hotel, Kissimmee, FL
2011-2018
Directed all day-to-day operations of Hotel facility to provide safe and enjoyable guest experience.
Supervised daily operations of 500 rooms hotel with staff of 80 employees. Maintained general ledger and chart of accounts, performed complex accounting functions such as journal entry preparation, account analysis, balance sheet reconciliation and preparation of quarterly financial statements.
Senior Accountant
Zimmer Manufacturing Ponce, P.R.
2004-2011
Oversee daily transactions including accountant payable/receivable, general ledger and bank reconciliations.
Participate in payroll and audits.
Manage month-end and year-end closing.
Prepare budgeting reports and forecast revenues.
EDUCATION
Polytechnic University
June 2013
MBA in Business Administration
Caribbean University
BBA in Accounting
June 2006
Real Estate & Public Notary Lic.
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