Customer Service Patient Care

Carol Knott

Phoenix, Arizona

Phone: 480-***-****

Email: **********@*****.***

Position wanted: Hard working, a detail-oriented individual seeking customer service and support position.

Experience

Customer service business-to-business

Amazon. com-Tempe, Arizona

September 2019 to JULY 2024

I was part of a customer service call center which included working on several projects as assigned, I was required to contact clients by e-mail, phone, and text message to address inquiries about order status, pickup or delivery schedules in the US and Western Europe and interesting data into Excel and proprietary databases.

Additionally, I monitored the safety of drivers, other drivers, and pedestrians by watching film strips from onboard safety cameras for safety errors, and participating in scheduling recalls for 14,000 delivery vans.

Registered Nurse-retired

Progressive Home Health Agency-Wichita, Kansas

February 2018 to November 2018

General duties included providing direct patient care, administering medications, making medical appointments, monitoring vital signs, and physical assessment, and documenting accurately on the medical record.

I collaborated with other team members and families to develop a care plan and facilitate communication to ensure continuity of care.

Staff Registered Nurse-Acute Dialysis

Davita Dialysis-Wichita, Kansas

November 1997 to May 2017

I provided direct patient care to acute dialysis patients in a hospital setting including administering dialysis treatments and medications as ordered and documenting on the medical record.

I collaborated with other team members including physicians, dieticians, social workers, and other nurses to develop a comprehensive care plan.

Dialysis equipment setup, operation, and maintenance were managed to ensure proper functioning and compliance with safety standards

Education

College in General Studies

Wichita State University-Wichita, Kansas

September 1975 to May 1978

College in Biology and General Studies

Missouri State University

September 1968 to September 1969

Nursing

Burge School of Nursing, Springfield, Missouri

September 1965 to September 1968

**Skills and Qualifications:**

-Proficient in Google Chrome and basic experience with Google Docs,

Sheets and Slides

-Basic experience with MS Word, Excel and Power point

-Intermediate knowledge of Windows 10 and 11

-Certifications: CPR, BLS, ACLS, AFD, and RN License (all have lapsed

but are eligible for renewal).

-Served as a Registered Nurse from November 1968 to December 2018

-Medication administration

-Dialysis

-EMR Systems

-Medical Records

-HIPPA

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