Project Manager Senior

Ted LeMatty

Cell: 636-***-****

Email: **********@*****.***

Summary

Accomplished Project Manager and Customer Relationship Manager with an entrepreneurial spirit in leading teams with exceptional customer direction in the following industries: Security, Infrastructure, Web Development, Field Operations, and Sales and Marketing. Superior work ethic building and delivering successful programs through relationships, team leadership/motivation and budget/resource management. Experienced with SaaS (Software as a Service), Software Development Life Cycle (SDLC) and Safe Agile (Sprint Planning) environments. Offer 15+ years in diverse industries including Risk Management, Consulting Services, Telecommunication Services, Financial and Healthcare.

Experience includes customer-facing Implementation Manager managing multiple concurrent projects for corporate entities. Notable examples include managing and analyzing data relating to 5-10 implementations at a time, including projects from $50 million up to $1B in revenue; served as a liaison between external/internal customers. I have created and driven charter development, project scopes, planning/scheduling, monitoring, and executing, working directly with Sr. Management and Executives throughout projects to ensure programs are completed accurately, within budget and on time.

Professional Experience

Federal Reserve Bank of St. Louis Nov 2023 - Aug 2024

The St. Louis Fed conducts the nation’s monetary policy, promotes financial stability, supervises, and regulates financial institutions, fosters payment and settlement system safety and efficiency, and promotes consumer protection and community development.

Senior Project Manager

•Led Project Management and Customer Success with integrating BMS (Bank Management Software) to the Cloud. BMS assists the U.S. Treasury of Fiscal Service in collecting expense information / approves the online payments to banks.

•Led Project Management and Customer Success with the maintenance of TCMM (Treasury Collateral Management and Monitoring) integrating to the Cloud.

•Worked directly with Executive Management, Web Developers, IT Managers, Product Owners, Engineers, and Scrum Masters. Assisted with Sprint Planning, Daily Scrums, Sprint Reviews/retrospectives.

•Led various weekly and monthly reporting which included:

oIT Project Plan / Project Status reporting.

oRisk Management and mitigation strategies.

National Medical Billing Services (now Nimble Solutions) May 2022 – Aug 2023

Nimble Solutions is a leading provider of revenue cycle management solutions for Ambulatory Surgery Centers (ASCs), surgical clinics, surgical hospitals, and anesthesia groups.

Senior Project Manager

•Led the Project Management and Customer implementation of the merger of Medi-Corp and MedTek (National Medical acquired both companies in 2022).

•Ensured IT, Branding, Marketing, Coding and Operations migrated successfully from an Infrastructure and Security perspective (including Network, Email, Data and Software Development teams).

•Led the project charter, budget, delivery, implementation, and ongoing management of the following:

oIT Project Plan / Project Status reporting (Web Development).

oLed and executed Sprint Planning, Daily Scrums, and alignment of team members to ensure Scrum/Project goals were met. Risk Management and Resource Management planning and execution.

•Resource Allocation strategy and reporting.

•Led User Acceptance Testing (UAT) – Pilot Program through company-wide rollout.

•Continuous improvement / lessons learned and post project initiatives.

Charter / Spectrum Communications 2018 - 2022

Senior Project Manager

•Led the coordination of ORT (Operational Readiness Testing) for FTTP (Fiber to the Premise) deployments in the Business Integration / Customer Operation’s organization.

•Created process documentation for the Pre ORT / ORT process – specific steps to ensure the program utilized proper representation / definitions of the critical path of passing ORT testing.

•Initiated and formed excellent working relationships with different areas / regions (Texas, Carolinas, NYC, and Southern Ohio), including representation from Construction, Field Operations, Billing, IT, Sales & Marketing and Operational Readiness. Created / presented Executive Summary of FTTP statistics which analyzed the ORT completion process and timelines.

•Acquiring overall Fiber knowledge including the testing of a cable Triple Play (Test, Video, Phone, and Ultra / Gig Fiber accounts), validating services, and running speed tests downgrading data speeds.

•Led the successful launch of Self Install Projects including Scheduling of Home Ship,

Locations greater than 60 Months last served and Equipment Swaps.

•Led the full facilitation of these projects from start to finish with successful completion.

CenturyLink 2014 - 2018

Senior Program/Project Manager

•Provided leadership and direction for the following Sales Operations programs: Churn Mitigation (reduced to below 3%), Next Product to Buy, Colocation “Next Door” and Hosting Top 150 Accounts.

•Responsible for verticals working directly with Sales Reps in the Financial Services, Strategic Government, EMEA and APAC industries to assist with retaining customers and avoiding churn.

•Lead strategy sessions with Sales Reps from CenturyLink to introduce, set goals and upselling existing business across business segments.

•Spearheaded the COLO Revenue Acceleration Order Submission with the goal of reducing the time between customer signature and customer booking to assist in revenue advancement.

Savvis Direct (CenturyLink Company) 2012 - 2014

Sales Operations/Project Manager

•Spearheaded all new client implementations and contract signings to customer engagements at Savvis Direct.

•Led external scoping conference calls and meetings directly with clients to review overall goals of services.

•Led team meetings with internal project team to discuss client expectations (utilized and created process flows, diagrams, project timelines, and project scope).

•Defined client needs and developed solutions based on company needs (process flows, diagrams, project timelines, and project scope).

•Mentored Sales Representatives on what different technical products would work best and what standard or customized reports were available.

NARS (National Asset Recovery Services) 2011 – 2012

NARS integrates years of customer contact experience, the latest Web-enabled Contact Center technology, and domestic and near shore processing centers to bring its clients value added customer contact that reduces costs while improving quality, productivity, and revenue.

Implementation/Project Manager

•Spearheaded projects and new client implementations. Managed 5-10 multiple concurrent successful programs, ranging from $100K to $200M in revenue.

•Utilized an SDLC methodology throughout projects.

•Managed all phases of the project lifecycle, including Operations activities and conducting scope calls with clients to discuss overall objectives / goals of the engagement.

oWorkflow Strategy (test and implement strategies).

oData Integration (review data requirements / development walk through).

oAccounting (setup of ACH/Wire Transfer & Trust Accounts – setup and test remittance information).

oReporting (development of reports, unit testing, installing reports in Production, Procedure Development & work instructions).

oTraining (establish call flow routing, establish agents to evaluate hunt groups, evaluate and approve phone numbers).

oAdvised Board of Directors of project updates / acquisition deadlines / PCI compliance / SAS 70 and SOC 1 Audit Reviews.

Jordan Lawrence / Exterro 1995 - 2011

Jordan Lawrence is a specialty consulting firm that helps companies assess, develop, and implement corporate records and information management policies (consulting and web-based service). Current clients include over 20% of the Fortune 500 – the firm ensures companies meet legal and regulatory obligations to maintain records, while also reducing costs.

Sales Professional 2006 – 2011

•Achieved 125% of the 2007 and 2008 quota. Twenty-two new accounts opened in two years (’07 & ’08).

•Increased revenue significantly in assigned Sales territory. Top 3 Performer in Sales for the organization for three straight years.

•Generated new business selling directly to Chief Executive Officers, General Counsels, Chief Information Officers, and Chief Financial Officers of Fortune 1000 organizations.

•Conducted over five hundred presentations to introduce new services to prospects, representing on-site client meetings.

Customer Account / Program / Project Manager 1995 – 2005

•Collaborated closely with Chief Executive Officers, Chief Financial Officers, General Counsels and Chief Information Officers to gather and analyze data for final work product.

•Conducted over five hundred presentations to introduce new services to prospects.

•Developed and executed project plans for Fortune 1000 companies. Continued to assist with tracking of the project plan, ongoing support, and maintenance.

•Background working with the Federal Rules of Civil Procedure (FRCP), e-Discovery, Sarbanes-Oxley and reviewing company policies and procedures.

•Completed review of all data delivered as final product through MS Access / Excel / Word / SharePoint and PowerPoint presentations to ensure quality and analysis of work product.

•Successfully completed over two hundred projects for Fortune 1000 companies from initial launch to implementation through minimal three (3) year renewals.

Core Competencies / Technical Skills include Microsoft Office Suite, Jira, SDLC, Agile, Project Management Software and Salesforce.com

Skills

Problem Solver

Strategic Planner

Self-Motivated

Dynamic

Persistent

Relationship builder

Customer Liaison

B2B Sales

Product Development

Self-starter

Account Management

Experience managing programs with C-level Execs (CFOs/CIOs/General Counsels)

Disciplined

Patient

Successful

Positive attitude

Education

Webster University

St. Louis, MO

Bachelor of Arts: Management / Marketing

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