Jack of all trades, Master of some

Rosa Lee Christopher

Jack of All Trades, Master of Some.

Ennis, TX

I am a former over the road truck driver, but due to cataracts having to be removed from both eyes, I am out on medical leave and will have to get my CDL re-instated. I have no problem with seeing except for the distance that DOT requires to be able to pass their DOT eye test. I am a very diversified individual and come with years of experience in the business field of customer service. Being discreet, high integrity, time management, slightly aggressive, professional and empathetic attitude, team player and set goals that I know I can complete. I found this job via Indeed.com who has taken an assessment of me and I passed with high proficiency on 99% of their questions.

I have a passion working with customers and believe in a one call one time resolution and do not require a lot of supervision.

Authorized to work in the US for any employer

Work Experience

Professional Truck Driver

Swift Transportation - Lancaster, TX

January 2019 to Present

I drive all 48 states to deliver goods to various companies. Pick up and deliver trailers to certain areas for retail use. Groceries, electronics, etc.

Social Media Specialist

RPC COMPANY - Dallas, TX

February 2021 to June 2021

Remote work at home position. Assisted customers with their issues with their account via email, phone, chat and social media..

National Customer Service Specialist

Sears Holdings Corporation - Round Rock, TX

August 2005 to January 2019

Held various positions, and I was rehired twice.

Positions held: Customer Service Specialist, Email, Escalations, Delivery, Internet Sales, National Customer Service and Temporary Supervisor for call center and customers. Education

CDL in Professional Driver

Swift Academy - Corsicana, TX

January 2019 to March 2020

Some College in Business Administration

Essex County College - Newark, NJ

January 1976 to November 1978

High school diploma or GED

Commercial Driver's License (CDL)

Class C

Expires: July 2024

Skills

• Commercial Driving

• Delivery Driver Experience

• Driving

• Live Chat

• Tractor-Trailer

• Internet sales, work at home customer service, Data entry, Accounting (AR/AP, and some Insurance

(10+ years)

• Microsoft Excel (2 years)

• Sales (10+ years)

• Telemarketing

Certifications and Licenses

Social Media Specialist

Present

• Assist customers with their accounts. Trouble-shoot, one call resolution, chat and email. Assessments

Typing — Proficient

June 2021

Transcribing text using a standard keyboard

Full results: Proficient

Customer focus & orientation — Highly Proficient

January 2021

Responding to customer situations with sensitivity Full results: Highly Proficient

Sales skills — Proficient

June 2021

Influencing and negotiating with customers

Full results: Proficient

Accounting skills: Bookkeeping — Proficient

January 2019

Measures a candidate's ability to calculate and determine the accuracy of financial data. Full results: Proficient

Written communication — Proficient

June 2021

Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient

Active listening — Proficient

June 2021

Actively listening and appropriately responding in conversations Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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