Data Entry Operations Manager
Resume:
EMPLOYMENT HISTORY
Operations Director Business Contact, Dendon Inc
• Effectively coordinates the dedicated fleet by maximizing driver and equipment utilization while exceeding customer expectations through the direction of dispatch operations and all related reporting requirements to the customer and clients and or third parties.
• Duties also include Sr Recruiter, supervise all HR duties full life cycle recruiting, Sourcing, manage job posting, interview applicants, applicant placement.
• Supervises Logistics Coordinators on a day-to-day basis.
• Maintains positive and encouraging working relations with all drivers.
• Provides constant communications of service issues to appropriate personnel and departments.
• Manages driver payroll data.
• Supervises the driver scheduling process.
• Coordinates on the customer invoicing process.
• Coordinates load completions and data entry.
• Coordinates with Maintenance Department on any vehicle maintenance requests.
• Provides direction and backup coverage throughout project.
• Reconciles common carrier invoice and approvals.
• Assists Owner operator on labor and safety issues.
• Assists and provides coverage throughout departments during vacations, holidays, and irregular work schedules.
• Provides assistance to Project Manager wherever needed.
• Handles all entities compliance with FMCSA and DOT including quarterly international fuel tax and annual IRP. DEC 2017 - JUL 2018
Operations Manager, Sycs Trucking Inc
• Effectively coordinates the dedicated fleet by maximizing driver and equipment utilization while exceeding customer expectations through the direction of dispatch operations and all related reporting requirements to the customer and higher management.
• Duties include Supervises Logistics Coordinators on a day-to-day basis.
• Maintains positive and encouraging working relations with all drivers.
• Provides constant communications of service issues to appropriate personnel and departments. 628 Bridge Grove, Douglasville, GA
30134, Douglasville Georgia USA, United
States, 30134
**************@*****.***
KAMIKA HORTON
EXECUTIVE OPERATIONS MANAGER
PROFESSIONAL SUMMARY
Executive Operations Manager with 18 years of extensive expertise in strategic planning, team morale enhancement, and cost-saving analysis. Demonstrates exceptional skills in performance metrics, customer satisfaction, and real-time adjustments, ensuring compliance management across all operations. Proven track record of leading cross-functional teams to exceed organizational goals and drive continuous improvement.
• Consortium management for DOT physical and drug screens, as well as FMCSA Clearinghouse account management. Optimized fleet utilization, increasing efficiency by 20% and exceeding customer satisfaction targets. Led HR full cycle recruiting and team supervision, fostering a positive and productive work environment. Managed driver payroll data and reconciled carrier invoices, ensuring accuracy and compliance with FMCSA and DOT. Provided consistent communication on service issues, supporting drivers and maintaining positive working relationships. Streamlined dispatch operations through strategic planning, enhancing load completion and data entry processes. Directed dispatch operations, optimizing fleet utilization by 20%, exceeding customer satisfaction, and ensuring compliance with FMCSA and DOT.
• Manages driver payroll data.
• Supervises the driver scheduling process.
• Coordinates on the customer invoicing process.
• Coordinates load completions and data entry.
• Coordinates with Maintenance Department on any vehicle maintenance requests.
• Provides direction and backup coverage throughout project.
• Reconciles common carrier invoice and approvals.
• Assists Owner operator on labor and safety issues.
• Assists and provides coverage throughout departments during vacations, holidays, and irregular work schedules. JAN 2017 - NOV 2017
SR Corporate Recruiter, Cox Enterprise
• Act as a day-to-day liaison with Client Leadership, Requisition Delivery, Pipeline Management, and Logistics Management to ensure continuous alignment between Candidate Management and overall TA strategies and processes.
• Collaborate across Requisition Delivery, Pipeline Management, and Logistics Management to: manage requisition and candidate status; define a candidate slate; provide forecast information based on current candidate pipeline and demand understand special candidate needs/requests and set expectations for Clients; accordingly, identify, escalate, and resolve any risks that may impact success.
• Actively enhance skills and abilities within candidate management by developing a strong understanding of business unit talent strategies and culture, developing strong domain knowledge in assigned area, and understanding TA strengths and challenges in assigned areas.
FEB 2016 - DEC 2016
Talent Acquisition/Candidate Management III, 3IPeople
• Act as a day-to-day liaison with Client Leadership, Requisition Delivery, Pipeline Management, and Logistics Management to ensure continuous alignment between Candidate Management and overall TA strategies and processes.
• Collaborate across Requisition Delivery, Pipeline Management, and Logistics Management to: manage requisition and candidate status; define a candidate slate; provide forecast information based on current candidate pipeline and demand understand special candidate needs/requests and set expectations for Clients accordingly; identify, escalate, and resolve any risks that may impact success.
• Actively enhance skills and abilities within candidate management by developing a strong understanding of business unit talent strategies and culture, developing strong domain knowledge in assigned area, and understanding TA strengths and challenges in assigned areas.
• Provides assistance to Project Manager wherever needed. Implemented driver performance metrics, resulting in a 15% increase in on-time deliveries.
Fostered strong relationships with drivers, improving team morale and reducing turnover by 10%. Oversaw data entry for load completions, ensuring 100% accuracy and compliance with customer requirements. Analyzed driver payroll data to identify cost-saving opportunities, reducing operational expenses by 8%. Provided backup coverage across departments during peak periods, maintaining seamless operations and high customer satisfaction.
Improved dispatch efficiency by 20% through strategic fleet management and real-time adjustments, enhancing customer satisfaction.
• Campus recruiting included finding skilled individuals for employment by visiting colleges and different facilities. Partnered with Client Leadership to align Talent Acquisition strategies, ensuring seamless candidate management and process integration.
Analyzed candidate pipeline data to forecast hiring needs, enhancing recruitment efficiency and aligning with business unit goals.
Enhanced skills in candidate management by understanding business unit culture and talent strategies, contributing to more effective recruiting.
Led campus recruiting initiatives, successfully identifying and hiring top talent from colleges, meeting recruitment targets. Managed requisition and candidate status, resolving risks and ensuring continuous alignment with Talent Acquisition processes.
Built strong relationships with client leadership, enhancing alignment and efficiency in talent acquisition processes. MAY 2015 - AUG 2015
Virtual Screener/Recruiter, Randstad Sourceright
MAY 2015 - AUG 2015
Applicant Screener, Coca Cola Refreshments Co
AUG 2015 - FEB 2016
Full cycle recruiting, MetLife INS Co
• Screening, scheduling, interviewing, testing, managing the hiring manager relationship, negotiating, employment branding, benefit, and culture questions, follow through after the candidate is hired. OCT 2009 - MAY 2015
Sr. Logistics Operations Administrator/Staffing, FedEx Ground
• Recruiter: 6 years in Logistics Administration and Human Resources Operations.
• Recruits 75+ applicants per week and conducts pre-employment screenings for all applicants.
• Hire and onboard commercial drivers and new entities, process all pre-employment documents.
• Campus recruiting included finding skilled individuals for employment by visiting colleges and different facilities.Liaised daily with Client Leadership and Logistics Management, ensuring alignment in TA strategies, resulting in a 15% increase in candidate satisfaction.
Collaborated on requisition and candidate status management, providing forecast data to meet demand, improving process efficiency by 20%.
Enhanced skills in candidate management through understanding business unit talent strategies, leading to improved candidate fit and reduced time-to-hire.
Led campus recruiting initiatives, successfully sourcing skilled individuals from colleges, contributing to a 30% increase in new talent acquisition.
Developed strong domain knowledge and identified risks in TA processes, driving solutions that enhanced candidate management effectiveness.
Drove campus recruiting efforts, sourcing talent and increasing new hires by 30%, while aligning with client leadership to ensure TA strategies.
Effectively screened and recruited candidates, ensuring optimal fit for roles, resulting in a 25% increase in successful placements.
Led virtual screening processes, identifying top talent and enhancing team efficiency through strategic candidate evaluations.
Worked closely with hiring managers to understand role requirements, improving candidate quality and alignment by 30%. Passionately engaged in recruiting activities, contributing to a dynamic team environment and consistently meeting recruitment targets.
Focused on achieving recruitment goals, efficiently managing candidate pipelines and reducing time-to-hire by 15%. Streamlined the candidate onboarding process, reducing onboarding time by 20% and enhancing new hire satisfaction.
• Pres-screen Applicants for open positions, keeping track of candidates through Microsoft excel, forecasting numbers weekly. Reviewed and shortlisted applicants for various positions, ensuring a streamlined hiring process and reducing time- to-hire by 20%.
Efficiently managed candidate tracking using Microsoft Excel, enhancing recruitment forecasting accuracy and contributing to strategic decision-making.
Collaborated with hiring managers to align candidate selection with departmental needs, ensuring optimal team fit and performance.
Implemented a robust applicant screening process, increasing the quality of hires and supporting organizational growth objectives.
Meticulously tracked and analyzed candidate data, providing weekly reports that informed recruitment strategies and improved hiring outcomes.
Streamlined applicant pre-screening process, reducing time-to-hire by 20% and improving candidate quality.
• Also, responsible for mentoring and assisting Delivery Consultants, Associate Delivery Consultants and Coordinators. Led full-cycle recruitment, optimizing candidate experience and reducing time-to-hire by 20%. Managed end-to-end recruitment process, ensuring compliance with company policies and improving team efficiency. Worked closely with hiring managers to align recruitment strategies with business goals, enhancing team cohesion. Mentored junior recruiters, fostering a culture of continuous improvement and contributing to a 15% increase in hiring success.
Utilized data-driven insights to refine recruitment processes, achieving a 10% improvement in candidate quality. Streamlined recruitment processes, reducing time-to-hire by 20% and improving candidate quality by 10% through data- driven insights.
• Process candidates for all pre-employment screenings, MVR reports, IFTA reporting, IRP and monthly maintenance record logs, mileage sheets, dispatch, employment verification, and request all safety clearance.
• HR duties include records management, staff development, and conflict resolution, adherence to DOT regulations and policies and procedures.
• Keeping track of Driver Files and tractor files as well as auditing all files and running reports.
• Also, Campus recruiting included finding skilled individuals for employment by visiting colleges and different facilities.
• Administrator: Order office supplies, process invoices, conduct and prepare business discussions and presentations.
• Manage hourly Line haul employee’s time and attendance, approving weekly time, reviewing, and approving vacation and personal time requests, and maintaining reports and trainings. JUN 2007 - NOV 2009
Resident assistant/Med Tech, Heritage of Sandy Plains Assisted Living
• Cared for resident with Alzheimer.
• Charting daily progress notes on residents.
FEB 2005 - MAY 2007
Data Entry Administrative Coordinator, Guardian Home Care EDUCATION
AUG 2004 - MAY 2005
Medical Assistant Certification, Georgia Medical Institute, Marietta, Georgia Graduated with honors
AUG 2009 - MAY 2013
Bachelor of Business Administration, Columbia Southern University, Orange Beach Alabama Graduated with honors
• Package Handler: Loading and unloading packages in trailers, sorting packages, relabeling packages in a timely manner in warehouse. Optimized recruitment process, reducing time-to-hire by 20% through strategic candidate sourcing and efficient pre-employment screenings.
Analyzed HR metrics, improving staff retention by 15% through targeted development programs and conflict resolution strategies.
Coordinated with campus representatives to source skilled candidates, enhancing talent pool and meeting recruitment targets.
Maintained accurate driver and tractor files, ensuring compliance with DOT regulations and streamlining audit processes. Implemented a new time and attendance system for hourly employees, increasing payroll accuracy and reducing processing time by 30%.
Efficiently processed pre-employment documents, reducing onboarding time by 15% and ensuring compliance with DOT regulations.
• Assisted residents with daily needs, serving meals, administering meds, taking vitals, checking blood sugars, and cleaning and light laundry. Coordinated with healthcare team to ensure holistic care for residents, improving overall resident satisfaction.
Implemented efficient medication administration process, reducing errors by 15% and ensuring timely delivery. Meticulously documented resident health data, enabling accurate medical assessments and personalized care plans. Provided compassionate support to residents with Alzheimer’s, fostering a safe and comforting environment. Analyzed resident health trends through daily vitals tracking, contributing to proactive healthcare interventions. Streamlined medication administration, reducing errors by 15% and improving resident health outcomes.
• Assisted department with patient, mailing, filing, faxing, entered data into systems, answered multiple phone lines, assisted with marketing, processed all new patients and discharges, and assisted the head nurse with daily duties. Coordinated patient data entry, supporting team efficiency and ensuring accurate records management. Processed new patient intake and discharges with precision, enhancing overall departmental workflow. Optimized data entry processes, reducing errors by 15% and improving data accuracy. Assisted head nurse with daily duties, contributing to patient care and departmental operations. Entered data into systems, maintaining high accuracy and ensuring seamless information flow. Streamlined patient intake and discharge processes, enhancing efficiency and reducing administrative workload. SKILLS
Strategic Planning Team Morale
Cost-saving Analysis Performance Metrics
Customer Satisfaction Real-time Adjustments
Compliance Management
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