Customer Service Administrative Assistant

FRANCESCA REVOLTE

***** ********* **** ***. ** Fort Meyers, FL 33919 239-***-**** ******************@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Accustomed to a fast-paced hospital flow, follows policies, procedures, and guidelines to ensure consistent quality and maintains and safeguards patient privacy. Pays close attention to detail to ensure accuracy and maintain compliant documentation.

Communicates in a clear and concise manner to ensure satisfactory customer service

Well-organized, manages time and priorities in multi-task environments

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

Adapts to new challenges and ideas and able to develop relationships with diverse populations

Certified in CPR, AED, and Basic Life Support (BLS)

Multilingual Fluent in English, and French

Microsoft Office Applications / MS Word MS PowerPoint MS Excel MS Outlook

KEY QUALIFICATIONS

CMS1500 Claim Form Billing Cycle Claims Appeal Process Medical Administrative Assistant Medical Terminology

Patient Processing Patient Registration Office Accounting

Medical Records Management Release of Information HIPAA Compliance Medical Transcription

Basic Coding Skills for ICD / CPT Third Party Medicare Medicaid HMO PPO

Medical Laws & Ethics Anatomy & Physiology ICD-10

EDUCATION

Ultimate Medical Academy

Associate of Science Degree / Health Sciences – Medical Office and Billing Specialist, 2021

Diploma – Medical Office and Billing Specialist, 2020

PROFESSIONAL EXPERIENCE

Creating Better Days- Ft. Myers 08/2022-Present

Wholesale/Retail Clerk

Assisting customers with the selection of merchandise

Greeting, interacting and monitoring customers to help the store in loss prevention

Displaying and organizing products in a store for the customers to locate easily

Process, check and stock inventory to ensure deliveries are correct and of good quality

Provide exemplary customer service throughout the shift

Process business transactions, handle cash, process debit/credit cards and perform returns or exchanges

Naples Urgent Care – Naples, FL 09/2021 – 11/2022

Medical Receptionist

Accept inbound phone calls, provide information, transfer callers, and schedule appointments.

Check patients in and out, verify insurance coverage, and enter patient data into EMR software.

Follow HIPAA laws to protect private and confidential information and clean front desk area.

Concentrix – Fort Meyers, FL 10/2020 – 03/2021

Medicare Member Advocate / Call Center

Took inbound calls from members and assisted with over-the-counter health benefits

Tracked and documented calls using a company specific software program

Placed orders through Walmart.com for patients

Provided exceptional service to customer that met and exceeded contractual service level agreements

Ollie's Bargain Store – Albertville, AL 03/2019 – 02/2020

Retail Sales Representative / Cashier / Customer Service

Answered questions regarding the store and its merchandise and checked shelves for damaged merchandise

Operated cash register, processed payments, and documented returns

Mediated and escalated customer service concerns to higher levels and provided outstanding customer service

Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires

Marshall Medical Center Hospital – Guntersville, AL 07/2019 – 09/2019

Hostess / Dietary Aide

Collected payments from patrons, processed credit card transactions, handled cash and used a Point of Sale system

Communicated with other staff members to meet customer needs and followed HIPAA compliance

Courteously greeted patrons and either escorted them to their table or directed them to a waiting area

Demonstrated adaptability and teamwork by assisting with and completing other duties during high volume times

Stocked merchandise and documented patients’ meal plan

OK Foods – Albertville, AL 11/2018 – 05/2019

General Production Worker

Packaged and sealed bags to be shipped out

Looked for harmful items in poultry products

Followed food handling and safety guidelines and provided assistance in various departments as needed

Burger King – Albertville, AL 03/2017 – 11/2018

Crew Member / Cashier / Customer Service

Performed a multitude of tasks including food production and serving customers at the cash register

Operated cash register, accepted payments, and made accurate change

Ensured accuracy of cash drawer and kept work area clean and organized

Worked in a team environment and communicated effectively with managers and co-workers

VOLUNTEER EXPERIENCE

Fellowship of Christian Athletes – Huntsville, AL 06/2017 – Present

Volunteer / Huddle Leader

Lead groups and participate with outdoor camping activities

Assist other camp leaders as needed and chaperone members at various events

Establish relationships based on shared responsibility and respect

Diamond Classic – Albertville, AL 02/2017 – 02/2018

Volunteer

Patrolled hallways and directed show choir groups

Managed time and priorities to meet goals, deadlines, and objectives

Communicated openly and without judgment

Future Business Leaders of America – Albertville, AL 02/2016 – 02/2017

Member / Volunteer

Recruited new members, attended meetings, and participated in fundraising events

Maintained a positive attitude and showed respect to all those with whom there was contact

Contributed to organizational goals and worked collaboratively as a unit

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