Store Manager Customer Service

TIA ST.LAURENT

**** ******** ******** *****, *******, GA 30034 (C) 404-***-**** ***********@*****.***

Professional Summary

Conscientious store manager effective at managing and leading teams, managing store operations and promoting merchandise

to increase store profits. Store Manager focused on maximizing productivity and increasing customer base. Believes

exceptional customer service is essential to retail success. Dedicated Store Manager with more than nine years in store

management. Well-versed in directing personnel, creating effective merchandising projects and using sales strategies to boost

store sales.

Skills

Excellent customer service skills Hourly shift management

Personnel development POS systems

Customer relations Personnel development

Customer-oriented Merchandising

Bank deposit procedures

Store displays

Staff training and development

Opening and closing procedures

Work History

Store Manager

Dollar Tree 11/8/2016-present

Change store display to maximize store sales

Manage a team of 11 on freight process and display reason/encap 5 star

POS system

Customer issue and customer service resolution

Opening and closure produces/checklist

Training each employee on produces to help them get to the next level of the company

STORE MANAGER 04/2014 to 05/2016

ALDI INC – DECATUR GA

Interviewed job candidates and made staffing decisions.

Counted cash drawers and made bank deposits.

Managed staff of 8 sales associates and 2 team leaders.

Assigned employees to specific duties to best meet the needs of the store.

Reordered inventory when it dropped below predetermined levels.

Instructed staff on appropriately handling difficult and complicated sales.

Hired, trained and evaluated personnel in sales and marketing.

Examined merchandise to verify that it was correctly priced and displayed.

Planned budgets and authorized payments and merchandise returns.

Scheduled and led weekly store meetings for all employees.

Increased profits through effective sales training and troubleshooting profit loss areas.

Completed profit and loss performance reports.

Trained and developed new associates on POS system and key sales tactics.

Increased sales volume by 40% in one year.

STORE MANAGER 07/2007 to 04/2014

CVS – ATLANTA GA

Generated repeat business through exceptional customer service.

Implemented a new ordering process and identified poor work habits to improve process effectiveness.

Completed profit and loss performance reports.

Reported to the district manager regarding all store and staff issues.

Organized private mailbox system using mailbox manager software.

Planned budgets and authorized payments and merchandise returns.

Examined merchandise to verify that it was correctly priced and displayed.

Hired, trained and evaluated personnel in sales and marketing.

Interviewed job candidates and made staffing decisions.

Counted cash drawers and made bank deposits.

Education

Bachelor of Science: MIDDLE GRADES EDUCATION

GEORGIA SOUTHERN UNIVERSITY - STATESBORO GA

High School Diploma:

COLUMBIA HIGH - DECATUR GA

2007

2001

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