Social Media Executive Assistant

Education

Tracey Jane Nerona

C o m m u n i c a t i o n s S p e c i a l i s t

Experienced concierge professional with over 13 years of experience in customer service and office administration. Skilled in providing a welcoming and efficient office environment, ensuring smooth daily operations and exceptional service. Demonstrates strengths in managing visitor relations, coordinating office events, and supporting team needs. Dedicated to maintaining a positive workplace atmosphere, streamlining office processes, and fostering strong professional relationships. Recognized for delivering exceptional support to staff and clients, enhancing the overall office experience, and contributing to a well-organized and welcoming environment. Experience

Dynamic Freelance Client Service Specialist and Executive Assistant with a proven track record in social media management, influencer relations, and property management support. Highly skilled in providing top-tier client support, managing social media accounts, and implementing SEO strategies to boost online visibility and drive organic traffic. As an Executive Assistant to the CFO, proficiently handled scheduling, financial reporting, and tenant communications, ensuring seamless operations and effective property management. Experienced in developing and executing tailored client communication plans, fostering long-term relationships, and achieving impactful results. Detail-oriented Office Manager with a strong track record of overseeing day-to-day operations, optimizing workflow, and maintaining a high level of efficiency. Proficient in supporting project managers on client initiatives, managing the organization and distribution of photography and client assets. Skilled in developing engaging social media campaigns tailored to diverse television networks, enhancing brand visibility and audience interaction. An effective communicator who serves as a liaison between creative directors and clients, facilitating clear and efficient communication. Experienced in managing comprehensive documentation of brand efforts, including meticulous proofreading and editing of final proofs for key art and marketing materials. Experienced Office Concierge and dedicated communications liaison, adept at facilitating seamless operations between the owner, general manager, and staff. Provided top-tier hospitality to ensure exceptional guest experiences, upholding high standards in both restaurant and hotel settings. Skilled in social media management, collaborating with the marketing team to strengthen brand presence. Played a key role in assisting with event production for high-profile clientele, ensuring memorable and well-coordinated experiences. Responsible for training front-of-house staff to deliver consistent service excellence. Proficient in Opera and Alice software to streamline daily operations and enhance guest satisfaction.

Client Service Specialist

Production Coordinator & Office Manager

Concierge & Front Desk Manager

August 2022-Present

May 2022-August 2022

October 2021-May 2022

Freelance Communications Manager

Rhubarb Agency

Cara Hotel

Hawaiii Pacific University

Oahu, Hawaii

Woodbury University

Burbank, California

Masters of Arts in Communications

Bachelors of Arts in

Communications

2019

2014

Executive Assistant

Photography Management

Public Relations

Office Management

Social Media Management

Administrative Support

Expertise

Concierge Services

Marketing Strategy

Brand Development

Social Media Specialist with a career that began as a graduate school internship, evolving into a key role in crafting and posting daily content, from breaking news updates to engaging videos, aimed at increasing user engagement and driving traffic to websites. Skilled in analyzing social media metrics to optimize content and inform strategy, staying consistently informed on the latest trends and platform updates. Effective in managing social media communities, responding swiftly to user inquiries, and maintaining a professional brand voice throughout all interactions. Social Media Coordinator

September 2017 - September 2019

Hawaii News Now

Market Research

Event Planning

Technical Skills

Microsoft Office Suite

Google Workspace

Marketing Tools

Customer Relationship

Management (CRM)

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