Customer Service Sales Representative
Resume:
Shelley Warner
Pensacola, FL *****
**********@************.*******.***
Professional Summary
Versatile sales and customer service professional with 8+ years of experience driving revenue growth and customer satisfaction. Proven track record of increasing repeat business and reducing costs. Skilled in sales management, marketing, and account management, 8+ years bartending/ABM experience. Proficient in CRM software and Salesforce. Possesses strong communication and organizational skills. Proficient in Project management systems. Having the perseverance and motivation to complete and succeed at tasks of all levels to achieve higher performance abilities and knowledge. We all hold the power to achieve greatness!
Authorized to work in the US for any employer
Work Experience
Bartender/Manager
Shrimp Basket-Orange Beach, AL
August 2023 to Present
• Excellent knowledge of all beverage products
• Outgoing and Present
• Strong Memory
• Ability to multitask in a fast paced environment
• Handling money, Bank deposits, keeping track of Daily Sales and Labor %
• Great teamwork skills and loveable personality
• Developed and maintained strong relationships with key clients, resulting in a 30% increase in repeat business
• Performed regular reviews of sales transactions, invoices, and receipts to verify proper recording and allocation of revenue
Bartender
Wolf Bay Restaurant-Foley, AL
August 2018 to July 2023
• Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
• Prepared cocktails from bar recipes and served wine, draft and bottled beer.
• Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
Travel Sales Agent/Vacation Sales Agent
Beach Getaways-Orange Beach, AL
September 2015 to August 2021
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Saved $5,000 in costs in the first 60 days by knowledgeable researching and ambition.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations. Educated customers on special pricing opportunities and company offerings.
• Made outbound calls to obtain account information. Perseverance and trust was key to being giving extra commission based jobs.
Education
High school diploma
Escambia High School - Pensacola, FL
August 2009 to May 2012
Skills
• Super outgoing and relatable Energetic work attitude Extensive knowledge of multiple industry's especially sales and business processes Strong organizational skills Proper vocabulary and demeanor Top sales performer Extremely personable Self Motivated Excellent listening skills Respectful demeanor 70 wpm Typing SpeedExcellent communication skills Multitasking and Prioritization Customer service expert Calm and Professional Under Pressure Honest and trustworthy (6 years)
• Bartending
• Serving
• Cash handling
• Customer service
• Sales (8 years)
• Outside sales
• CRM software
• Salesforce
• POS
• Cold Calling
• Inside Sales
• Direct sales
• Sales Management
• B2B Sales
• Account Management
• Marketing (3 years)
• Upselling
• Project Management
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