Customer Service Office Manager

Crystal E. Cooper

470-***-**** *******@***.***

**** ********** **** ********, ** 30038 https://www.linkedin.com/in/crystal-cooper-66389a242

PROFESSIONAL SUMMARY:

Customer Service Professional with 10+ years of resolving customer inquiries and exceeding satisfaction levels. Proven ability to build rapport, troubleshooting and providing customer service in a fast-paced work environment.

PROFESSIONAL EXPERIENCE:

Increased production output by 37% by implementing inventory management. Successfully managed a team of 10 team members to achieve sales quotas. Tracked performance and revenue using a Metrics System. Communicated effectively with upper management, vendors and customers.

Tax Professional, Ingenious Tax Services December 2002 – Present

Envision Tax Services Atlanta, GA

Highly skilled tax professional with over 20 years of experience filing accurate and timely tax returns for individuals and businesses.

●Prepared and filed federal and state tax returns electronically.

●Analyze tax data and receipts and identify potential deductions and credits.

●Gathered client financials, such as W-2, 1099s and receipts.

●Addressed client questions regarding tax laws and regulations. ● Stayed current with the latest tax code modification.

Store Manager, Boost Mobile March 2017–August 2018

Unlimited Mobile, Jonesboro GA

Highly driven Boost Mobile Store Manager that has a well known track record to lead a team to achieve sales goals.

●Increased phone sales and accessories.

●Identified sales trends and opportunities.

●Motivated and analyzed sales quotas.

●Monitored and analyzed sales performance.

●Recruited, trained, and coached customer service representatives.

ADDITIONAL EXPERIENCE

Office Manager

Everest Institute Jonesboro, GA

●Served as Class Office Manager.

●Rewarded for Perfect Attendance.

●Promoted to Ambassador of School.

●Completed Medical Assistant Diploma.

EDUCATION:

July 2010 – February 2011

Master of Business Administration, Healthcare Management

Expected September 2025

Successfully managed a class of 26 medical students to ensure timely completion of tasks and projects.

Western Governors University Salt Lake City, UT

●Managing Organizations and Leading People Course: Strategic Management & Organizational Structure. ● Operational Management Course: Quality Management Methods & Management Planning.

Bachelor of Science, Criminal Justice Graduation March 2022

American Intercontinental University Chandler, AZ

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