Customer Service Representative
Resume:
Pamela S Roberts
Watertown, WI
53098
*******.****@*****.***
PROFESSIONAL SUMMARY
Organized conscientious, and trustworthy professional whose strengths are dedication to customer service. Highly accurate with the ability to work with minimal supervision which would add to any organization's success.
SKILLS
Extensive experience in customer service. Prior collections experience. High percentage of accounts resolved. Extreme attention to detail. Experience in Outlook.
Professional telephone etiquette.
Active listener with the ability to connect with a variety of personalities.
WORK EXPERIENCE
12/2021 to 9/2024
10/2021 to 12/2021
12/2019 to 10/2021
KWIK Trip
115 Portland Rd
Waterloo, WI 53594
Customer Service Representative
●Cashier, Sold Gas and Groceries
●Cleaning, sweeping and mopping floors, taking out trash
●Made coffee and cleaned drink machines daily
●Stock Shelves
Wal-Mart
1901 Market Way
Watertown, WI 53094
Online Grocery Picker
●Review Customers Orders, locate and select merchandise on the sales floor
●Ensure the accuracy of customer’s orders
●Smile, Greet and thank customers with a positive attitude
●Dispense customer’s orders quickly and accurately in varying weather conditions
●Work in areas of the store with varying temperatures such as freezer, cooler etc.
Watertown Transit, Inc.
309 William St.
Watertown, WI 53094
Dispatcher
●Answer calls for rides, providing exemplary customer service.
●Verify pickup and drop off points
●Dispatch closest cab
●Communicate with drivers via code to keep discourse short, clear and concise.
●Take cash for vouchers
●Recover tablets from drivers at end of their shifts
●Open and close locked and secure facility prior to, and at the end of shift.
2/2016 to 5/2019
Marquardt Village
Watertown, Wisconsin
Housekeeping
• Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.
• Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.
• Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers.
• Dust and polish furniture and equipment.
• Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
8/2014 to 7/2015
Piggly Wiggly
Watertown, Wisconsin
Deli Clerk
• Accept payment from customers, and make change as necessary.
• Collect and return dirty dishes to the kitchen for washing.
• Communicate with customers regarding orders, comments, and complaints.
• Cook or reheat food items such as french fries.
• Perform personnel activities such as supervising and training employees.
• Wash dishes, glassware, and silverware after meals.
2/2015 to 6/2015
Tyson
Jefferson, Wisconsin
Sanitation
I cleaned machines at night for daytime production
7/1995 to 6/2014
General Electric
Kettering, Ohio
Collections Representative
Establish contact with debtors. Follow all rules and regulations to assist debtors with debt resolution. Maintained professional relationship with debtor through resolution and collection process. Trained other team members. Met proficiency standards to maximize monthly performance bonus.
• Advise customers of necessary actions and strategies for debt repayment.
• Answer customer questions regarding problems with their accounts.
• Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
• Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
• Persuade customers to pay amounts due on credit accounts, damage claims, or non-payable checks, or to return merchandise.
• Receive payments and post amounts paid to customer accounts.
• Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.
• Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
EDUCATION
9/1977 to 6/1981
Kiser High School
Business
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