Customer Service Front Desk
Resume:
Janelle Speer
Ogden, UT *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
VEOCC Agent
USParalog-Ogden, UT
May 2024 to Present
Verifying PII with callers, then directing them within the VA. Answering questions, as appropriate, provided from KMs provided in Salesforce.
Apple Card Specialist
Alorica (REMOTE)-Magna, UT
October 2020 to March 2022
Back office - Fraud transactions and applications, inbound and outbound calls, fraud department Customer Service Agent
Connexion Point (REMOTE)-Roy, UT
August 2020 to October 2020
Assisting Medicare/
Medicaid patients with insurance information and applications.
(Temp position)
Operations Assistant
Telperformance USA-Ogden, UT
August 2018 to August 2019
Providing excellent customer service by assisting with billing resolutions, account cancellations and deescalating situations.
Filler
Fresenius Medical Care-Ogden, UT
March 2018 to June 2018
Filling peritoneal dialysis bags with solutions, printing bags, placement and inspection. Picking/Receiving
Easy Post-Ogden, UT
November 2017 to February 2018
Receiving/Picking product from shelves to be mailed out to customers who ordered merchandise online. Front Desk Receptionist
Utah Spine Care-Layton, UT
February 2017 to June 2017
Front office, phones, scheduling, referrals.
Back office, patient rooming, vitals, assisting with procedures. IMC/ICU Unit Clerk, CNA
Ogden Regional Medical Center-Ogden, UT
May 1997 to July 2007
Education
Diploma in Medical Assisting
Stevens-Henager College-Ogden
January 1991 to November 1991
Skills
• Customer service
• Microsoft Word
• Microsoft Excel
• Problem solving skills
• Live chat
• Google Docs
• Clerical experience
• Records management
• Active listening
• Data entry
• Empathetic
• Attention to detail
• Adaptability
• Phone etiquette
• Front desk
• Microsoft Office
• Computer skills
• Organizational skills
• Communication skills
• Telecommunication
• Customer support
• Public relations
• Banking
• Telemarketing
• Research
• Technical support
• Google Suite
• Zendesk
• Conflict management
• Medical records
• Medical billing
• EMR systems
• Medical terminology
• Vital signs
• Upselling
• Social media management
• Typing
Certifications and Licenses
Non-CDL Class C
Assessments
Protecting patient privacy — Proficient
May 2023
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Sales skills — Proficient
September 2022
Influencing and negotiating with customers
Full results: Proficient
Call center customer service — Proficient
July 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Customer focus & orientation — Proficient
September 2022
Responding to customer situations with sensitivity Full results: Proficient
Technical support: Customer situations — Proficient September 2022
Responding to technical support situations with sensitivity Full results: Proficient
Customer service — Proficient
September 2022
Identifying and resolving common customer issues
Full results: Proficient
Medical receptionist skills — Proficient
January 2024
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Customer service fit — Proficient
January 2024
Measures the traits that are important for success for customer service roles Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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