Customer Service High School

Summer Shanel Williams

**** ****** ****** ********, ***** 75071 214-***-**** *************@*****.***

Customer Service Childcare Retail

Ambitious self starter with motivation to complete assignments efficiently and with accuracy. Superior customer service skills and illustrate proficiency in MS word, Excel and Power Point. Trained to communicate effectively to seek customer’s needs and provide solutions. Can manage or be managed in high energy environments with multiple duties required. Possess excellent organizational skills and goal oriented.

Education

McKinney Boyd High School, McKinney Texas: Class of 2011

Collin Community College, McKinney Texas: 2012-2014

Professional Experience

Weldon Springs, MO

GC Services July 2014-Dec 2014

Customer Representative

Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling request; and maintain database.

Answering inquiries by clarifying desire information, researching locating, and providing information.

Manage and resolve customer complaints.

Process orders, forms and applications.

Follow up customer’s calls when necessary.

Recognize document and alert the supervisor of trends in customer calls.

Total Hair Design McKinney, TX

Receptionist Jan 2014-June 2014

Responsible for greeting, welcoming and directing guest to appropriate location . Duties included but not limited to:

Excellent knowledge of computer systems applications with good typing speed

Good interpersonal, efficient time management, and organizational skills

Detail oriented with strong multi-tasking and negotiation skills

Performed general secretarial duties, including – meeting scheduling, appointment set up, faxing and mailing.

Polo Ralph Lauren Clothing Store McKinney, TX

Sales Associate Sep 2013 – Jan 2014

Part of retail team member for luxury clothing brand offering various items to both male and female customers.

Customer service while implementing store polices and sales assistance for all clientele by increasing productivity and maintaining sales quota.

Became cashier within a short period due to quick learning of register and daily activities to open and close store efficiently.

Sales floor display with keeping shelves stocked and clothing mannequins within brand requirements.

References

Lula B. Gladden,

Integrated Marketing Consultant, Clear Channel Media & Entertainment

***********@************.*** 314-***-****

Yvonne Cox

President, Majestic Management and Construction

************@*******.*** 314-***-****

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