Customer Service Call Center
Resume:
Ashiki Wiggins
Driven, Motivated, Experienced & Dependable
**************@*****.***
*** ******** *** *** ***, Altamonte Springs, FL 32701
Work Experience
Remote Customer Service
Williams Sonoma-Remote
October 2023-Present
•Takes calls to assist customers with anything from placing orders and facilitating returns, to locating products and scheduling deliveries for all Williams Sonoma brands
•Address customer questions and concerns regarding product and delivery information
•Provide product information, review alternative solutions if an item is out of stock and place orders for the customer
•Successfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc., guidelines
•Check inventory, process returns, issue replacements and credits for damaged or defective merchandise
•Perform other duties as assigned
Owner/Manager
Belly Stuffers - Bronson, FL
•January 2021 to February 2023
•Run and manage a concessions mobile food trailer according to dbpr regulations.
•Order product
•Manage costs and supplies
•Serve customers
•Travel to and from events, daily setup around several communities to serve customers Keep clean interior and exterior, follow good health safety and management practices according to serv safe.
Honda of Gainesville - Gainesville, FL
June 2015 to September 2019
•Convert Service Customer over to Sales
•Business Development and Marketing
•Oversee and process rental reservations
•Conduct pre and post inspections of vehicles being returned
•Write and track commission checks for advisors
•Work with advisors, sales and technicians around the shop
•Handle customer service inquiries or complaints from service.
•Typing up contracts and creating vehicle comparison sheets.
Research
Marketing Manager
Promag Energy Group - Ocala, FL
January 2011 to May 2013
•Lead a team of five service technicians who work with heating, ventilation and air conditioning systems and equipment
•Recruited and hired new sales associates and techs
•Supervised call center of phone sales representatives
•Put together training manual and conduct trainings
•Monitor quality control calls and listen in to csr sales rep, provide feedback to call center reps • Assisted office manager with Quick books, look up accounts, reconcile accounts, data entry, • Made daily bank deposits and purchased office supplies
•Created a reward program for sales representatives and appointment setters to maximize sales • Held daily meetings, to provide training and motivation for sales representatives • Strategize marketing techniques to increase sales leads
International Care Support
Sitel - Ocala, FL
July 2010 to December 2011
•Take Inbound calls from customers traveling abroad
•Typing
•Provided tech support troubleshooting devices and educating customers on how to properly use their devices
•Utilized computer software and navigate multiple screens to enter data, add international features, account access verification, data entry, suspending lines, conferencing calls, taking payments and processing, etc.
Education
Master's degree in Marriage and Family Therapy
Touro University - California
March 2021 to Present
Bachelor's degree in Psychology
Capella University - Remote
June 2018 to December 2020
Associate of Science
City College-Gainesville
August 2001-May 2003
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