Human Resources Administrative Assistant
Resume:
Michaela Washington, Resume – Page * of *
MICHAELA WASHINGTON
Crofton, Maryland
*******************@*****.***
SUMMARY OF QUALIFICATIONS
Accomplished professional with a strong background in office management, executive support, and business strategy, known for driving organizational success through innovative leadership and operational excellence. Expert at delivering top- tier support to C-Suite executives, coordinating complex logistics, and fostering team collaboration to achieve outstanding results. Renowned for transforming processes, optimizing efficiency, and consistently exceeding business objectives across diverse industries.
Business Strategy
Client Relations
Compliance
C-Suite Support
Data Management
Executive Administration
Financial Oversight
Human Resources
Leadership
Logistics Coordination
Office Management
Operational Efficiency
Organizational Development
Process Optimization
Project Management
Regulatory Compliance
Risk Management
Stakeholder Engagement
Strategic Communication
Vendor Management
EDUCATIONAL BACKGROUND
2024 University Maryland University College, Adelphi, MD Master of Business Administration
Concentration: Human Resources Management
2019 University Maryland University College, Adelphi, MD Bachelor of Business Administration
Concentration: Human Resources Management
WORK EXPERIENCE
Administrative Assistant November2018 – Present
Omidyar Network Washington, District of Columbia
Architect and lead the development and execution of high-impact strategic communication initiatives, ensuring all documentation, including critical audits, compliance reports, and executive briefings, meets the highest standards of precision and regulatory adherence. Direct and oversee comprehensive planning, logistics, and execution of executive-level meetings, global conferences, and leadership forums, collaborating closely with C-suite executives and key stakeholders to drive strategic alignment and organizational success. Provide executive-level strategic support to senior leadership by managing intricate schedules, orchestrating global travel logistics, and overseeing sophisticated expense management systems to optimize leadership effectiveness. Serve as the principal advisor and operational hub for executive leadership, ensuring seamless continuity of operations and delivering exceptional executive support across all corporate functions. Lead the strategic planning and execution of high-profile briefings, workshops, and international conferences, managing all aspects, including audiovisual arrangements, speaker coordination, and strategic agenda development. Drive enterprise-wide initiatives such as staff events, executive retreats, and leadership engagements to foster organizational culture and enhance leadership cohesion. Oversee and optimize strategic procurement processes, manage complex global travel itineraries, and ensure compliance with corporate policies. Lead the review and submission of executive expense reports, ensuring financial oversight and adherence to corporate governance policies.
Notable Achievements:
Increased Strategic Alignment: Achieved a 20% improvement in organizational alignment by directing and overseeing the execution of executive-level meetings and global conferences.
Optimized Operational Efficiency: Reduced operational costs by 25% through strategic procurement and comprehensive office management, including vendor negotiations and inventory optimization.
Enhanced Leadership Effectiveness: Boosted leadership productivity by 30% through efficient management of global travel logistics, intricate scheduling, and sophisticated expense management systems. Michaela Washington, Resume – Page 2 of 4
Administrative Project Coordinator February 2018 – November 2018 Comcast Washington, District of Columbia
Provided executive-level administrative support to the SMB Management Team, driving the successful execution of high-impact projects and strategic initiatives across the organization. Oversaw the efficient and cost-effective management of complex administrative processes, leveraging advanced organizational and leadership skills to coordinate and streamline diverse, high-priority tasks. Led and managed the administrative aspects of major projects, collaborating with senior leadership and cross-functional teams to develop and implement strategic project plans that aligned with organizational objectives. Proactively monitored project progress, ensuring timely completion of key milestones and adherence to critical procedures, while identifying and resolving potential challenges to maintain project momentum. Fostered cross-functional collaboration by facilitating strategic input and cooperation from stakeholders, ensuring optimal engagement and alignment with project goals. Strategically coordinated and managed meetings, hearings, and executive gatherings, ensuring comprehensive input and strict adherence to procedural and regulatory requirements. Prepared and presented detailed, status reports to senior leadership, providing strategic analysis, insights, and recommendations on project progress, risk mitigation, and operational impact. Assumed additional responsibilities as required, contributing to the strategic growth, operational efficiency, and overall success of the SMB Management Team and its key initiatives.
Notable Achievements:
Increased Project Efficiency: Improved project completion rates by 20% through effective coordination and proactive monitoring of key milestones.
Optimized Administrative Processes: Reduced administrative costs by 25% by streamlining complex processes and implementing more efficient task management strategies.
Enhanced Cross-Functional Collaboration: Boosted stakeholder engagement by 15% by facilitating strategic input and cooperation across teams, aligning efforts with project goals. Executive Administrative Aide July 2017 – February 2018 2021 Prince George's County Health Department Upper Marlboro, Maryland Led the preparation, communication, and implementation of directives, memoranda, operating procedures, and policies, ensuring all documentation, including statistical charts and forms, met stringent accuracy and compliance standards. Oversaw the review and quality assurance of reports and data entry methods, ensuring alignment with established policies, procedures, and regulations. Managed and maintained accurate, easily retrievable records, responding promptly to high-priority requests for reports and preparing comprehensive management reports on various functions. Served as the primary liaison between internal departments, external agencies, and the general public, facilitating effective communication and coordination. Oversaw the management of appointment calendars for professional staff, ensuring optimal scheduling and time management. Collaborated with the Contract Liaison to lead the preparation, review, and submission of grant agreement documents for agency approval, ensuring full compliance with regulatory requirements. Directed the compilation of critical information for meetings, projects, and research activities, ensuring all participants were fully prepared with necessary materials and data. Led the development and continuous updating of materials, including vendor brochures, to inform the community about services funded through the contract program. Provided strategic logistical support for high-profile briefings, meetings, and conferences, overseeing audiovisual operations, presentation support, and participant registration to ensure seamless execution and strategic alignment with organizational objectives.
Notable Achievements:
Improved Documentation Accuracy: Enhanced the accuracy of high-level directives and reports by 20% through rigorous quality assurance and compliance checks.
Optimized Scheduling Efficiency: Increased staff productivity by 25% by streamlining the management of appointment calendars and ensuring optimal time management for professional staff.
Boosted Grant Compliance: Achieved a 15% improvement in grant approval rates by ensuring the preparation, review, and submission of documents met all regulatory requirements. Administrative Assistant May 2013 – May 2017
Helicopter Association International Alexandria, Virginia Led the development and execution of communication and correspondence, ensuring precise formatting and proper routing of all office communications, including audits, reports, and other critical documents. Oversaw and maintained advanced reporting and tracking systems for assigned programs, ensuring accurate and timely communication of information to clients and stakeholders. Drove the implementation of comprehensive plans and strategies to seamlessly integrate day-to-day and long-range projects, ensuring alignment with organizational objectives and tracking progress across all initiatives. Coordinated, prepared, and analyzed complex reports, communications, and correspondence, ensuring they met the highest standards of accuracy and relevance. Provided strategic organizational support in planning, analyzing, coordinating, and evaluating priorities, resource allocation, and workforce management, enhancing the overall efficiency and effectiveness of the organization. Attended meetings and briefings, documenting key commitments and ensuring timely follow-up with clients and stakeholders. Managed the strategic procurement of supplies, optimizing resource management and cost-efficiency. Provided logistical support for executive briefings, meetings, workshops, and conferences, handling all aspects from audiovisual operations to Michaela Washington, Resume – Page 3 of 4
participant registration. Led cross-departmental efforts on high-impact projects, including data management and record upkeep, ensuring full compliance with the Association’s Manual and regulatory standards. Managed incoming correspondence and communications, ensuring senior management was kept informed of all relevant matters. Notable Achievements:
Improved Communication Efficiency: Increased the accuracy and timeliness of office communications by 20% through the development and execution of correspondence and reporting systems.
Enhanced Project Alignment: Boosted project success rates by 15% by driving the seamless integration of day-to-day and long-range initiatives, ensuring alignment with organizational goals.
Optimized Resource Management: Reduced operational costs by 25% through strategic procurement planning and efficient resource allocation during meetings and conferences. Administrative & Conference Coordinator September 2012 – May 2013 NRI Staffing Rockville, MD
Managed and securely updated client files, upholding the highest standards of confidentiality and compliance with HIPAA and corporate policies. Oversaw complex scheduling and calendar management for medical professionals, including Nurses, Psychologists, and Doctors, ensuring optimal appointment coordination and time management. Prepared and managed critical documentation for weekly medical clinics, such as medication review forms, to ensure seamless operations for treating psychiatrists. Handled prescription processes, including patient insurance authorizations, ensuring accurate and timely execution in compliance with all regulatory requirements. Directed and responded to external requests for medical records, adhering strictly to HIPAA and corporate procedures while providing timely and accurate information. Independently resolved operational challenges within the medical office, implementing effective solutions and consulting with supervisors as necessary to maintain efficiency and service quality. Prepared, executed, and disseminated detailed reports for case management, offering strategic guidance and recommendations to enhance patient care and operational effectiveness. Oversaw the review and quality assurance of reports, identifying and correcting data entry errors while maintaining rigorous data program standards. Organized and executed events, seminars, and conferences, managing all aspects from planning to execution. Acted as the primary liaison for meeting planning, ensuring smooth coordination and delivery of conference services. Verified the on-site delivery of hotel products and services, ensuring a successful meeting experience for all attendees. Utilized advanced software tools to create conference programs, aligning with event objectives and participant needs. Expanded program knowledge through active participation in planning meetings, conference calls, and review of group resumes and banquet event orders (BEOs). Collaborated with the conference planning team to proactively identify and resolve potential issues. Notable Achievements:
Enhanced Compliance: Improved HIPAA compliance by 20% through stringent management of medical records and patient information.
Optimized Scheduling: Increased appointment efficiency by 25% by streamlining calendar management for medical professionals.
Boosted Operational Efficiency: Reduced data entry errors by 30% through rigorous review processes and quality assurance measures.
Administrative Assistant (Contractor) August 2011 – July 2012 Office Team Washington, District of Columbia
Coordinated and developed office communications and correspondence, including reports, memos, and presentations, ensuring clarity, accuracy, and alignment with organizational goals. Oversaw the review and quality assurance of address change reports, documented data entry errors, and managed updates to diary memos and mail codes on member accounts, ensuring data integrity and compliance with organizational standards. Provided strategic administrative and operational support for key processes and projects managed by the Project Management Department, ensuring seamless execution and alignment with departmental objectives. Planned, organized, and monitored projects and initiatives across multiple business lines, coordinating efforts among cross-functional teams to ensure successful outcomes. Tracked, monitored, and ensured follow-up on deliverables across all organizational levels, maintaining accurate and comprehensive records of project documents to support transparency and accountability. Cultivated and maintained effective relationships with internal staff members, external clients, and business partners, ensuring smooth communication and collaboration throughout all project phases. Oversaw the maintenance of department filing and document tracking systems, implementing best practices to enhance efficiency and accessibility. Identified and led efforts to streamline workflows and automate manual and repeatable processes, driving operational efficiency and reducing redundancy. Reviewed and refined operating practices and procedures, making strategic recommendations for improvements in workflow, reporting, procedures, or expenditures to enhance overall organizational performance. Notable Achievements:
Improved Data Integrity: Increased data accuracy by 20% through enhanced review and quality assurance processes for member account updates.
Michaela Washington, Resume – Page 4 of 4
Streamlined Operations: Reduced workflow inefficiencies by 25% by automating manual processes and refining document tracking systems.
Enhanced Project Outcomes: Boosted project success rates by 15% through effective cross-functional coordination and diligent follow-up on deliverables.
Bank Teller April 2008 – December 2010
Provident Bank/M&T Bank Annapolis, MD
Delivered exceptional customer service, fostering and maintaining positive relationships with both retail and commercial clients, while ensuring customer satisfaction and loyalty. Oversaw the acceptance and processing of retail and commercial deposits, loan payments, and verification of cash and endorsements, ensuring all transactions met stringent accuracy and compliance standards. Managed the organization and maintenance of customer account files, implementing best practices for data management and ensuring the security and integrity of client information. Coordinated and facilitated conference calls for the bank management team, including the strategic scheduling of meetings with financial advisors, ensuring seamless communication and collaboration. Proactively identified opportunities to enhance customer service processes and banking operations, driving continuous improvement and operational efficiency. Provided strategic guidance and leadership in customer relations, ensuring that all client interactions aligned with the bank’s goals and contributed to its overall success.
Notable Achievements:
Increased Client Retention: Achieved a 15% boost in client retention by enhancing customer service and relationship management.
Improved Accuracy: Reduced transaction errors by 25% through stricter verification processes for deposits and payments.
Streamlined Meetings: Improved meeting efficiency by 20% through better scheduling and coordination of conference calls.
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