Customer Service Account Management

Destiny Mckoy

Sanford, FL ***** 321-***-**** ************@*****.***

SUMMARY

Ambitious Corporate Customer Account Executive candidate with 9+ years of consultive sales, account management, customer service and stakeholder engagement experience. Proactive leader driving account growth and client retention. Strategic connector known for building profitable and mutually beneficial partnerships. Dedicated contributor that consistently surpasses sales and performance targets.

SKILLS

Account Management Customer Service Relationship Management Data Analysis Strategic Planning

Process Improvement Staff Leadership Training/Development Regulatory Compliance Communication

Windows Operating System Macintosh Operating System Microsoft Office – Word, Excel, Outlook

Customer Relationship Management, Inventory Management, Logistics Coordination, Team Collaboration, Personalized Customer Care, Administrative Support, Efficient Delivery Operations, Quality Assurance, Multitasking Abilities

EXPERIENCE

Housekeeper

Watermark At Vista Willa — Longwood, FL January 2015 – August 2024

Drove spending on accounts for a portfolio of 250 high-net-worth clients while managing all incoming request to keep clients coming and building revenue

Supervised 20 team members by delegating tasks and conducting regular performance evaluations to confirm adherence to business and regulatory standards.

Trained associates on cleaning, sanitizing all area, in addition partnership with the staff to help train them to be sure cleaning correctly, while presenting expectations and corporate best practices.

Provided optimal service to clients without interruptions, boosting client retention and satisfaction

Maintain residents’ rooms, apartment, living areas, kitchen bathroom and more

Customer Service Representative

Cox Communications — Orlando, FL January 2008 – December 2014

Resolved issues for up to customers 60-70 customer’s daily by gaining insights on individual needs and presenting appropriate solutions.

Supported business customers with account management, clarifying monthly charges and resolving discrepancies to enhance transparency and client relationships.

Cultivated relationships with existing customers while troubleshooting technical cable and video issues to reduce downtime and improve service reliability.

Improved process efficiency and customer trust while managing documentation with high accuracy levels and navigating company resources.

Received incoming emails daily and resolved concerned as communicated.

Customer Service / Account Management

Sears Home Service — Sanford, FL AUGUST 2004 – December 2007

Solved 45 recurring helpdesk issues and prioritized workloads to meet schedules and maintain service levels by generating, analyzing, and resolving company process documentation.

Selected to complete special assignments, manage user administration of third-party service accounts, and provide desk-side support to enhance system efficiency and user satisfaction.

Executed advanced software repairs and installations on customer computers while using remote services tools to follow troubleshooting protocols with optimal problem resolution times.

Created Invoice and billed to customer so they can pay billing.

CEO

Perfect Cleaning by Tiffany — Sanford, FL May 2011 – Present

Answered 50+ applicant calls daily and conducted informational phone interviews with a 100% accuracy rate in auditing system profiles.

Amplified candidate placement success in collaboration with the management team to select the best recruiting strategies and deploy high-quality interview selection techniques.

Hiring, training, and delegating jobs and upskill training.

EDUCATION

High School Diploma Lake Mary High School

Tiffany wamley

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