Customer Service Data Entry

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

JOSEPH FORD

REGISTERED DIAGNOSTIC CARDIAC SONOGRAPHER

623-***-**** ******.****@****************.*** Phoenix, AZ 85022 Proven Customer Service Specialist, adept in time management and data entry, excelled at Magellan Health Inc by leveraging active listening to enhance customer satisfaction. Skillfully resolved complaints, fostering strong relationships, and demonstrating a commitment to excellence. Achieved significant improvements in customer loyalty through effective communication and problem-solving skills.

Customer service Active listening

Time management Data entry

Consumer Cellular

PHOENIX, ARIZONA February 2024 - Present

CUSTOMER SERVICE REPRESENTATIVE

Handled customer complaints and inquiries in a

courteous and efficient manner.

Demonstrated excellent communication skills,

both verbal and written, in order to effectively

interact with customers.

Developed strong customer relationships and

loyalty through effective communication.

Magellan Health Inc

US January 2019 - September 2023

CUSTOMER CARE COORDINATOR

Completed calls and followed scripts to maintain

good call control

Reached out to customers with open tickets to

check on issues and help facilitate resolutions

Referred unresolved customer grievances to

designated departments for further investigation

Arizona Game and Fish Department

Phoenix, AZ May 2018 - October 2018

CUSTOMER SERVICE REPRESENTATIVE

Answered inbound calls to greet and assist

customers with various needs and questions

Used knowledge base systems and work processes

to help customers

Resolved customer inquiries, complaints, and

issues and used problem solving techniques to

provide solutions

Peckham Inc

Phoenix, AZ August 2015 - March 2018

CUSTOMER SERVICE REPRESENTATIVE

Answered incoming calls and assisted customers Resolved customer inquiries, complaints, and EDUCATION

CERTIFICATIONS

AFFILIATIONS

with questions issues and used problem solving techniques to provide solutions

Navigated multiple systems to identify source of

issue

Taco Bell

Phoenix, AZ May 2014 - August 2015

FOOD SERVICE WORKER

Trained in multiple kitchen stations to offer skilled support during rush periods

Flexed between preparation and service work

depending on current customer requirements

Replenished ingredients to maintain stock levels

for food preparation demands

Cooked assigned food portions for complex

customer orders

Advanced Nuclear Cardiology

Phoenix, AZ January 2009 - June 2010

CARDIAC SONOGRAPHER

Performed Echo Performed Carotid Doppler Scans

Performed AAA Scans Obtained diagnostic readings from Cardiac, Carotid, and AAA ultrasound imaging to issue

diagnostic reports

Northwest Medical Center

Phoenix, AZ July 2007 - January 2009

CARDIAC SONOGRAPHER

Performed Echo Performed AAA Studies

John C Lincoln

Phoenix, AZ May 2002 - June 2008

CARDIAC SONOGRAPHER

Performed Echo Obtained diagnostic readings from cardiac ultrasound imaging to issue diagnostic reports

Arizona Heart Institute - School of Cardiac Ultrasound, AZ COMPLETED COURSEWORK TOWARDS CERTIFICATE FOR CARDIAC ULTRASOUND IN CARDIAC ULTRASOUND

Apollo College, AZ

COMPLETED COURSEWORK TOWARDS ASSOCIATE OF SCIENCE IN RESPIRATORY THERAPY Registered Diagnostic Cardiac Sonographer

SINCE 2004

ARDMS # 106437

RDCS ARDMS, #106437, 2004

REFERENCES

References available upon request

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