Customer Care General Manager
Resume:
Jordan Nelson
****************@*****.***
Arvada, CO 80003
Willing to relocate to Westminster, CO
Authorized to work in the US for any employer
Summary
Engaging and detail-oriented professional with a big picture mindset, exceptional time management skills, and the capacity to energize a team of professionals by creating a dynamic and innovative team culture. Ability to create and implement new ideas in order to generate revenue and company growth.
Work experience
Head Tool Technician & Pro Cashier
The Home Depot - Denver, CO
February 2021 to June 2024
Daily diagnose,fix,service and maintain broken tool rental equipment as well as customers equipment and tools. Responsible for ordering replacement parts, equipment. Reach out daily and maintain constant communication with vendors and suppliers in order to ensure purchase orders and returns are completed efficiently and in a timely manner. Create customer contracts and educate the customers' on how to safely and properly operate any rented equipment. Making sure the customer understands the safety equipment recommended. Became Head Tool Technician after 8 months in that role.
Tier2 Customer Care Representative
Comcast - Denver, CO
2016 to 2020
Established strong foundation for success by resolving customer issues through active listening and a consistently professional approach.
Selected Contributions:
Employed refined relationship-building skills and collaborative mindset to build relationships with customers.
Leveraged experience and skill to align product, features, and pricing with customers' needs.
Contributed significantly to increased revenue by meeting and exceeding retention goals for all product lines.
Wireless General Manager
Ultra-Mobile Verizon Wireless - Commerce City, CO
2015 to 2016
Demonstrated leadership and communication skills while managing up to four employees. Reliably met and exceeded established sales performance goals.
Selected Contributions:
Created environment for sustained success by selling wireless products and services at a retail store / kiosk.
Enhanced location's visibility and stature by meeting with customers at business locations and sales events at off-site locations.
Increased customer traffic into the location by conducting outbound calls with a focus on generating meaningful leads.
Exercised sound judgment and discretion to provide quality customer service; assisted customers in gaining value through product and service education.
Retail Sales Associate
T-Mobile - Westminster, CO
2009 to 2015
Delivered key contributions toward success by creating a positive, interactive, and engaging shopping experience for customers.
Selected Contributions:
Created energy and stability by utilizing problem solving techniques to streamline operations and enhance customer experiences.
Embraced accountability for acquiring and retaining new customer accounts while maintaining a high-level of professionalism.
Constantly met and exceeded sells goals on a regular basis
Admissions Representative
Westwood College Online - Broomfield, CO
2008 to 2009
Demonstrated strong leadership and foresight by contacting prospective students to share information about college life.
Selected Contributions:
Maximized productivity and provided vital structure by helping students understand the admission process.
Honored to receive several awards including Outstanding Leadership Award; Rookie Award for Outstanding Performance; and Representative of the Month on several occasions.
International Admissions Representative
University of Phoenix - Phoenix, AZ
2005 to 2008
Provided insightful vision and guidance while recruiting and enrolling students into a variety of degree programs online and at a brick and mortar campus.
Selected Contributions:
Contacted prospective students who expressed an interest in attending college.
Ensured students fully understood and were comfortable with the admission process.
Supported students through successful completion of at least one class to ensure successful.
Shaped a vibrant, productive environment by maintaining strong relationships with students and staff.
Education
Bachelor's Degree of Arts Candidate
University of Phoenix
2020 to 2025
High School Diploma
Round Valley High School
Skills
Exceptional communicator and change agent with a sharp power of observation, able to enhance reporting processes and tools to support decision-making and strategic use of resources.
Visionary professional with the ability to partner with entrepreneurial, forward thinking leadership to grow and strengthen progressive organizations.
Highly effective strategist with the capacity to use creativity to determine the best course of action for the organization as a whole through use of skills that transfer across multiple industries and positions.
Authentic and relatable individual with the capacity to deliver impactful solutions to meet static and evolving objectives within fast-paced environments.
Collaborative team-player with high emotional intelligence and the capacity to contribute meaningfully to an action-oriented leadership team through a commitment to quality and innovation.
Organized professional with a proactive mindset and a strong work ethic, known to follow through on commitments and responsibilities with an appropriate sense of urgency.
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