Customer Service Inventory Control
Resume:
Johnny Lowman
Aiken, SC *****
**********@*****.***
Self-motivated and competent individual with over 15 years of industry experience. Detail-oriented who exemplifies professionalism and an ability to manage multiple projects and tasks at any given moment, while providing high-quality service for employers and clients. Exemplary leadership qualities and the ability to work with people from varying backgrounds, while implementing the company’s values.
Personable and professional with a strong client/customer service orientation and problem solving skills. Willing to relocate to: Aiken County, SC - Aiken, SC Authorized to work in the US for any employer
Work Experience
Owner/ Operator
The Taste Is Yours Restaurant-Philadelphia, PA
January 2019 to Present
Creative professional who excels at spotting trends and building a unique culinary brand. Develop and implement strategic objectives to ensure achievement of profitability goals and a high level of customer satisfaction. Successfully increased profits 85% within the first year. Aided managers to ensure that the restaurant meets quality and safety standards.
· Developed and maintained marketing strategies to track profits and minimize loss.
· Provides an unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
· Developed and cultivated a menu improving the quality of food and the restaurant’s ambience, which resulted in a drastic sales boost.
· Developed and maintained an inventory control program for the bar & kitchen resulting in a more consistent inventory of product used and a food cost % average of 32% over a thirty-three-month period.
· Managed all financial aspects such as bank deposits, payroll, and financial reporting.
· Ensure compliance with health codes and FDA regulations for sanitation and food handling.
· Fostered interpersonal skills by leading 40 personnel members and maintaining an efficient, professional atmosphere for a busy operation.
Driver/ Material Handler
ABM-Philadelphia, PA
January 2015 to December 2018
Actively maintained professionalism and safety quality to ensures service fulfillment of company’s requirements.
· Responsible for product receiving/storage, managing inventory, testing/data management for equipment condition and certifications, and communicating information as required in a professional manner.
· Immediately reports any incidents or claims to Operations Manager or Shift Lead.
· Maintain strong working knowledge of operations, policy and procedures.
· Create, analyze and provide reports to both internal and external clients.
· Adhered to all federal and state transportation guidelines to ensure of safety and no interruptions of service.
Department of Street and Sanitation Specialist
City of Philadelphia-Philadelphia, PA
January 2010 to December 2015
Exceptionally focused and seasoned sanitation worker with a superb eye for detail and customer service record. Adept multitasker able to handle a high volume of simultaneous sanitation tasks quickly, accurately, and safely. Skilled in working independently with little to no direction or as part of a professional food processing facility sanitation team.
· Ensures compliance with applicable facility, federal and/or state laws, regulations, and/or agency rules, contract standards and guidelines, etc.
· Oversee timely provision and servicing of operational supplies
· Conducted sanitary duties such as removal of waste/recyclables from contracted areas.
· Maintained equipment service and assured proper replacing of parts after servicing.
· Performs sterilization, assembly and storage of supplies and equipment.
·
Medical Inspector
Astra Zeneca-Philadelphia, PA
December 2008 to January 2010
Exceptionally focused and medical inspector with a superb eye for detail. Adept multitasker able to handle a high volume of simultaneous sterilization tasks quickly, accurately, and safely.
· Inspecting equipment and sterilization techniques to protect against infection and blood-borne diseases.
· Creating plans to protect and improve public health.
· Updated the present knowledge on the sectors to ensure that the inspection process is carried in accordance to the new developments.
· Monitored all the complaints made and carried investigation on them to determine if there is any violation of the health or safety laws.
License and
Education
High school diploma
West Philadelphia High School - Philadelphia, PA
September 1985 to August 1988
Skills
• Services/Support
• Environmental/Sanitation Specialist
• Operational Management
• Client Relations/Customer Service
• Overseer/Training/Development
• OSHA Safety Guidelines Organizational Management
• Planning Implementation
• DOT Safety Regulation
• Time Management
• Self-Motivation
• Teamwork
• Hazardous Materials
• Technical Proficiency: Microsoft Office Suite: Excel
• Word
• Outlook
• and PowerPoint
• FDA Regulations
• Materials Handling
• Box truck
• Pivot tables
• Communication skills
• Manufacturing
• Logistics
• Shipping Receiving
• Shipping
• Minitab
Certifications and Licenses
AED Certification
First Aid Certification
Forklift Certification
CPR Certification
Driver's License
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