Store Manager Assistant
Resume:
Amber’e Hutzler
*** ******* ******, *********, ** 21223
***********.***@*****.***
Effective Assistant manager with experience in functional leadership, including development. Earning my employee’s trust keeps them feeling part of a team and has improved performance. Manages productivity and quality. Makes proactive decisions that have a positive impact on the performance of the team and the company. Store manager willing to go above and beyond to meet tight deadlines and achieve company sale goals
Proactive and results-driven leader who consistently exceeds sales quotas by leveraging innovative product placement and upselling techniques.Highly organized Assistant Store Manager with a talent for performance metrics tracking, achieving 22% improvements in team productivity. High School Diploma - 2009
Lansdowne High School - Lansdowne, MD
Product Knowledge and Expertise
Effective Communication
Team leadership
Inventory Management
Employee retention strategies
Sales target achievement
Problem solving and conflict resolution
Employee scheduling and time management
Customer relationship management (CRM)
Merchandising strategies
Retail Operations Management
Loss prevention and shrinkage reduction
Customer satisfaction improvement
Multi-tasking in fast-paced environments
Hiring and Onboarding
Point of Sale (POS) systems
Data-Driven Decision Making
Professional Summary
Education
Skills
Assistant Store Manager - August, 2024 to Present
DTLR - Baltimore, MD
Optimized back-of-house logistics, improving the speed of stock replenishment and minimizing time spent on manual adjustments, cutting overall labor costs. Monitored inventory levels for merchandise, ensuring optimal stock rotation and reducing shrinkage by 8%, minimizing losses at whitemarsh location.
Addressed and resolved customer complaints efficiently, consistently turning potentially negative interactions into repeated business opportunities. Assisted in hiring and onboarding new staff for expansion projects, growing the team, while ensuring seamless integration in store culture.
Ensured all promotional displays adhered to brand standards and were installed before deadlines, contributing to a store revenue increase of 26% during peak seasons. Consistently exceeded monthly sales targets by an average of 16.4 % through innovative upselling techniques and strategic product placement.
Maintained high standards of store cleanliness and organization, adapting layout to optimize traffic flow during peak hours and enhance customer shopping experiences. Served as Acting Manager in the absence of the Store Manager, successfully maintaining sales targets, and staff productivity, where department efficiency improve. Devised an employee recognition program that boosted team morale and led to a 45% improvement in monthly employee attendance rates.
Process Assistant - September, 2022 to Present
Amazon Fulfillment Center DCA6 - Edgemere, MD
Ensured that products were delivered on time in order to provide exceptional customer service. Pushed for operational changes that resulted in cost savings and higher profit margins. Ensured that the company's safety policies were followed and that any violations were brought to safety management's attention.
Kept track of department performance data in order to spot and avoid potential problems. Double-checked the accuracy of the product load and transported it safely throughout the warehouse. Oversaw the entire team's schedule to ensure adequate coverage. Was in charge of overseeing employee performance, resolving issues, and increasing efficiency in order to meet productivity goals.
Pre-shift and post-shift dock equipment inspections were performed by me. Was in charge of warehouse improvement initiatives in order to improve operational efficiencies and revenue.
Improved staffing during peak periods by creating employee schedules and monitoring call-outs. Oversaw quality programs aimed at reducing late compliance activities. Ensured that all responsibilities for the Ship Dock were effectively handled On a daily basis, run shift when area manager isn’t present.
developed associates in all areas of the ship dock to improve overall performance. Improved overall productivity DEA efficiency by organizing all sort points to one area eliminating cost in processing the same amount of packages multiple times, also by allocating all sort points to our manual for area we improved our BOD / NON CON DEA misses by an over all 43%, by developing dwell chasers and quality PG’s “process guides” on deep diving ship dock DEA DPMO metrics they now have the knowledge to understand the importance of DEA accuracy and can continue to develop other associates.
Work History
Fulfillment Associate - December, 2021 to September, 2022 Amazon Fulfillment Center DCA6 - Edgemere, MD
Ensured that the company's safety policies were followed and that any violations were brought to management's attention.
Completed [ TDR Training]
TDR Lead
Learning Ambassador
Operated warehouse equipment and reported instances of safety code violations to management to reduce the risk of accidents.Loaded products weighing up to [49] pounds onto trailers for delivery. Used hand trucks and pallet jacks to unload the cargo from the truck. Used handheld scanners to keep track of merchandise as it moved through the fulfillment process. Kept an eye on things.
Office Manager - August, 2018 to December, 2020
Handyman On Call LLC - Finksburg, MD
Handled multi-phone lines
Assist in the preparation of regularly scheduled estimate appointments. Answer all inbound phone calls, emails, online web live chat, tawk to,all outbound calls including Contacting all unsigned estimates for 10 estimators Approximately 75 estimates bi weekly, each estimate not signed is contacted 8 times 4 calls and 4 emails, in progress to property’s works being performed at, a week after the completion of work, work confirms the eveings before and estimate appointments confirmed the afternoon prior, the routes checked and organized per each estimators requested area all over Maryland, to keep each estimator in their preferred location and only that request location and certain work they can estimate has to be confirmed before the appointment is schedulEd.
Typed contracts “estimates” sent them to customers via email or via doc u sign also using panda doc after a change.
Used sales force program to schedule appontments, send emails to customers and estimators, kept track of all marketing calls and when they were ready to be contacted via email or snail mail. I also was at the front window doing receptionist work, received all paymenta from customer and workers, logged each check made copies attached them to contacts and wrote out each customer a receipt.
Received payments from the owners tenants for the rental properties they own. Did interview screening.
Designed and implemented office procedures that impacted customer service positively, evidenced by a 3% week over week improvement in customer satisfaction scores. Office Manager - November, 2016 to March, 2018
Old Bay Remodeling - Lutherville-Timonium, MD
Managed 3 person administrative team dedicated to serving all customer needs in Anyway possible in a high volume setting.
Supervise office staff
Solved problems timely and effectively, ensuring customer satisfaction. Created and finalized contracts for Home Improvement deals with customers. Recruited and hired qualified candidates for vacant and new positions. Accurately processed customer orders
Received, screened and routed incoming calls.
Improved office operations by automating client correspondence, record tracking and data communications.
Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
Server - January, 2013 to March, 2014
Loafers Sports Bar and Grill - Catonsville, MD
Trained new employees
Maintained cleanliness of dining room, lobby and service areas. Collaborated with managers and kitchen staff to provide outstanding, well-informed customer service. Addressed diner complaints with kitchen staff and served replacement menu items promptly. Seated guests at tables courteously by seating ladies, providing menus and recording accurate drink orders.
Able to work well under stress
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