Technical Writer Information Technology

Robbin Rogers

P.O. Box ****, *** *nd Ave, Lyons, Colorado 80540

Phone: 720-***-**** email: **************@*****.***

https://www.linkedin.com/in/robbin-rogers-7289922/

Technical Writer/Project Manager

Highly analytical and resourceful as a writer and a project manager, adept at integrating processes, technology, and people to optimize outcomes; excelling in formulating strategic plans to facilitate meeting business targets.

Exceptional communication, presentation, and people skills with proficiency at grasping new concepts quickly and productively using those concepts. Emotionally intelligent leader with an astute technical acumen demonstrated through progressive roles – planning, developing, and implementing game-changing projects and technical documentation.

Skill Areas: Knowledge Centered Services; Risk Management using Confluence and Jira and interfacing with Customer Service and Customer Support, Localization experience working with Native Japanese speakers, Strategic Planning; Technical Documentation with using Figma, Invision, Camtasia, DITA, MadCap Flare, Adobe products (FrameMaker expert); Jira, Confluence, Sharepoint, all Microsoft products (Word expert), some SQL training, REST experience, Software Development Life Cycle; (both SDLC and Agile Project Management); AWS Cloud documentation, Stakeholder Engagement; Business Analysis; SOP Development; Intellectual Property; Scrum & Agile Methodologies; Training, Coaching & Mentoring; Team Management; Information Architecture, Network expertise, Python experience, API documentation, Markdown, ReStructuredText (RST), LaTex, Experience working with a docs-as-code workflow, Linux, GIT, GIThub, ability to read code such as C, C++, Fortran, Doxygen/Sphinx publishing pipelines, especially via ReadTheDocs

PROFESSIONAL EXPERIENCE

PERSONAL & PROFESSIONAL GROWTH – Private Contracting –

Ready to identify gaps and remove obstacles in complex technical processes and documentation

Took a year off to care for my mother, who had cancer.

Remain nimble to technological advancement and project methodology through professional development.

Currently working towards PMP re-certification

Certification for SAFe Agile Scrum Master.

Freelance TECHNICAL WRITER –September 2019 to Current

Contracted with Allscripts in San Jose for a short-term writing assignment for Medical Care software. This work was in DITA format. (May-June 2023)

Contracted with Bard Nan nGleann of Ireland for Extreme Networks, adding contents and correcting input to Corporate standards in DITA, and then Google on short-term writing projects. This work was in Google’s Word-like format. ( July-December 2023)

Edited an extensive scientific work on General Relativity for a scientist in Florida (Tom Melrose) with multiple patents (pro-bono). (June – September 2023)

Edited a proposal for a technical enhancement to Naval craft for Joseph Shapera, Principal for Plantonics of Boulder, Colorado. NDA in effect. Continued editing support for a start-up product in development for Joseph Shapera. This work was in Git LAB. (August – November 2023)

Edited a white paper for a proposal to the DOD for enhanced cybersecurity. Co-wrote an SBIR for a DoD project. The proposal described the development of a Field Command Post Free Space Optical Communications (FSOC) Mesh Network. This work was for the CEO of OptiPulse, Mr. John Joseph in Phoenix, Az. NDA in effect. This work was in Word. (March 2022 – June 2022) )

Compiled a report on the conflict in Southern Cameroon for the Center for Negotiation and Mediation, to describe the Virtual International Conference on the Armed Conflict in Southern Cameroon. (January – February 2022)

SENIOR STAFF TECHNICAL WRITER – XILINX - March 2007 – September 2018

Supplier of programmable logic devices and creator of the first fabless manufacturing model

Analyzed and overhauled the existing processes and procedures for ever-evolving software toolsets.

Developed comprehensive technical documentation and promoted smooth knowledge exchange between cross-disciplinary teams.

Motivated and oversaw up to 5 support personnel.

Composed 8-10 documents of 150-200 pages each per quarterly product release in FrameMaker and Word format.

Incorporated Technical Support knowledge into a suite of more than 40 documents that describe best practices for programming semi-conductors.

Collaborated closely with Customer Service, Customer Support, and Test Development to identify and incorporate resolved customer issues into documentation.

Achievements:

Rescued a project on multiprocessor SOCs (MPSOCs) that had been handed off multiple times. Set benchmarks and monitored weekly progress to complete the project within three months.

Provided a new suite of documentation using the IXOSOFT DITA product to describe multi-processor systems on chip (MPSoC)s for the engineering audience.

Spearheaded a new writer onboarding process to enable nearly instant productivity.

Gathered information from on-site and international technical support engineers and documented all equipment set up and installation steps for writers, which reduced the onboarding process from 4 days to a day.

Maximized learning comprehension by standardizing application tutorials with consistent language. Created a boilerplate introduction with modifiable keywords, eliminating the need to rewrite introductions for new tutorials.

Trimmed documentation time by 75% upon automating certain documentation types, such as reference material from a database, process enhancements, translation process improvements, and tools evaluations.

Improved consistency across documentation style and voice.

Gleaned insights from engineers and marketers to write an intuitive user guide became embedded as the company standard for IP programming compliance, shaving support calls in half on complex AMBA/AXI protocol which affected 200+ pieces of IP. Input was incorporated into FrameMaker documents and published in PDF for the web.

Introduced a standalone document for an essential utility which cut support calls by 60%.

Architected the Information Share Program that was adopted worldwide by Tech Pub managers which ensured 40+ writers remained abreast on valuable information. Tied program to corporate training, allowing writers to earn learning credits.

SENIOR MANAGER - MAXTOR - June 1994 – December 2006

3rd LARGEST HARD DISK DRIVE MANUFACTURER IN THE WORLD BEFORE SEAGATE ACQUISITION IN 2006

Fostered a dynamic team of 20 technical and support personnel and cultivated a highly productive and engaged team with zero turnovers in 12 years.

Leveraged DiSC and Myers-Briggs training to drive self-awareness of each team member and enhance group cohesion.

Weathered tumultuous times in Silicon Valley and change in ownership through high touch coaching and mentoring premised on co-creation and initiative-taking promotion of vision and value.

Achievements:

Minimized production errors by 45% on time-sensitive actuator assembly by verifying and documenting procedures and providing actuator information from vendors. Collaborated with mechanical engineers to analyze every action required at Build and Test stations. Generated SOPs for the Singapore factory to integrate multi-step manufacturing processes.

Created a networking system to collect data and install new test suites for six disk recover sites around the world. This work often involved starting in a new building, obtaining, and installing all networking systems, and working with the reclamation team to implement new networks to feed into the main database to generate reporting pass/fail tallies, statistics, and ensuring that testing equipment received updates on new test software.

Reduced email and walk-in support requests by 75%. Strengthened team autonomy by leading a collaborative project to design and implement a First In/First Out database queue.

Revamped data collection process to modular manufacturing standards.

Commanded project from conception to implementation of an automatic back-up system for the Singapore factory and shaved a 24-month delivery schedule down to 18 months. Wrote all installation material, led system install, and trained Singapore counterparts.

Devised and rolled out the IT PMO structure. Standardized the statement of work (SOW), scope, design, implementation, risk factors, project importance ranking in Corporate Goals, resource scheduling, installation, and closure.

PROFESSIONAL DEVELOPMENT & CREDENTIALS

Accumulated over 200 College Hours:

Pursued Coursework toward a Bachelor of Science in Information Technology, University of Phoenix

Coursework toward a Bachelor of Science in Philosophy, University of Oklahoma

Associate degree Coursework in Technical Writing, Front Range Community College

Coursework in Computer Programming and System Administration, University of Colorado

12 years of PMP certification. Re-certification for PMP - pending

SCRUM Master certification

Vinyassa Yoga certification

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