Customer Service Entry-Level

**** ************* ****

Boynton Beach, FL *****

Cell: 517-***-****

***********@*****.***

Ayala, Jerimiah J

Objective

Seeking to achieve an entry-level position with a prospering organization.

Skills & Abilities

Top-Notch Communication Skills, Creative, Innovative, Ability to Work Well With Others, Computer Literate, Team Player, Ability to Communicate within and outside of my Department, Ability to Make Decisions, and Problem Solver

Experience

4/15/2019-present Florida Department Of Corrections, Indian town, FL

Correctional Officer

Looked after the safety of staff, inmates and security staff.

12/30/2018-4/15/2019 Titan Security Company, West Palm Beach, FL

Armed Security Guard

Worked at the guard gate, wrote down everyone’s information that came through the gate and who they were there to see. I drove the patrol vehicle and made sure that nobody was trying to enter the premises unnoticed and making sure the gated community was safe.

9/1/2008-8/6/2018 Palm Beach State College, Lake Worth, FL

Client Technology specialist I

Keeping track of inventory, training personnel on trouble shooting techniques, diagnosing and troubleshooting classroom technology, equipment maintenance, proficiently applying Microsoft office 2013 skills on a daily basis, coordinating, installing equipment in classrooms and setting up required audio equipment for events on campus

09/2007-12/30/2008 Circuit City; Jackson, MI

Customer Service Associate

Greeting each customer, identifying the perfect product for client, restocking inventory, directing customer to the proper specialist, providing world class service every time.

02/2007-08/2007 Lowes'; Coral Springs, FL

Customer Service Associate

Directing customers to the right location, creating end to end solutions to best fit customer needs, setup of merchandising displays, rang up POS and processed returns, and was department team leader.

02/2006-11/2006 WFOR Channel, FL

Teleprompter

Delivered scripts to team members, assisted director, scroll the script for broadcasting, was a backup where ever assistance was needed.

Education

06/2001-06/2003 MCFATTER TECHNICAL CENTER; DAVIE, FL CERTIFIED IN TELEVISION PRODUCTION

06/2001 MARGATE COMMUNITY SCHOOL; MARGATE, FL G.E.D.

Community service

03/2004-09/2004 BECON; FORT LAUDERDALE, FL EDITOR/ SCRIPT WRITER INTERNSHIP

While there, I worked on a program called “Broward School Beat.” Duties included editing with Final Cut Pro HD with the use of sound bytes to make up a story. A and B footage and voice-overs were added to make the story interesting.

01/2002-07/2002 AT&T BROADBAND/ COMCAST; POMPANO BEACH, FL STUDIO CREW/ EFP SETUP CREW INTERNSHIP

Studio setup, camera operating, floor managing, audio engineering, and setup for EFP

1989-2002 OUR LADY QUEEN OF HEAVEN NORTH; LAUDERDALE, FL ALTER SERVER

References

Phil Berlingo- PSAV Coordinator 561-***-****

Mark Cassera - 954-***-****

Ricardo Reyes- 561-***-****

Ryan Kimbrough- Manager 561-***-****

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